Hertz Car Rental

JEREMY T 

on BBB

a year ago

Women at the counter had an attuited from the first moment. False advertainment, made a reservation online total said $233 then was charged hidden fees for a so called hold on my card $620. Then told me I wasn't allowed to put a second driver on my rental. Never using Hertz again 

Brittiany B 

on BBB

a year ago

I rented a car for a funeral for the days of September 1-3. When we got to our hotel we couldn’t get into the car . The key fob wouldn’t allow us to open the car doors ! I called the hertz we picked the car up from which was 8100 Monroe Rd, Houston, TX. No answer. We had to take an Lyft. The next day , we tried to get into the car and same problem! We had to call roadside assistance which they said they would come and get the car ! Roadside also told me to go get another car from the Hertz at the other airport and that they ... read more

Jean B 

on BBB

a year ago

Do NOT use Hertz. I had to pick one star, but would have rather picked no stars for them. ALL of their employees lie!! I never leave reviews, but had to this time. I had a reservation for Hertz through Expedia for my rental. They did not honor the fees at all and charged me four times the rate I was promised. Then when I tried to fix it after my trip, I was told it was because I had asked for an upgrade, which was 100% false! I had also called Expedia for help and they convinced them I asked for the upgrade and they too were... read more

Catherine W 

on BBB

a year ago

My husband and I went to Trinidad for a family funeral. The car they gave us the brakes were bad grinding on the disk. We called the hertz office and they wanted us to drive it back which was an hour and half away. We were afraid to drive the car. They then called back and said we could drive it 40 mins away for a different car. We had no choice but to do so. We were in the middle of planning a funeral and had to do borrow someone's car to get the running around done. When we took the car to exchange no apology no condolence... read more

Carlos M 

on BBB

a year ago

We as a family of 4 arrived at Bradley airport in CT. I reserved a “supplier’s choice” car and was given a Ford fiesta which had one lug nut missing and was dirty. With a very large inventory of cars it seems as the employees go well above and beyond to put you in their worse cars when you book a supplier’s choice. I will never again book a car through hertz. 

Malik D 

on BBB

a year ago

One of their drivers hit and damaged my vehicle. I’ve waited for a month for an adjuster to my case and received no help. My car is damaged and whenever I call, I am told that I need to wait for an adjuster. No information was provided to me as to why I must wait so long and I am still in the “pending” state for getting my vehicle repaired. Everytime I call, I am on hold for 30+ min and then the people on the phone are very rude. HERTZ sucks as a company and have no hesitation to take your money but when they do damage and r... read more

victor a 

on BBB

a year ago

I was given an Electric Vehicle that was not fully charged. The vehicle ran out of power on the freeway after driving it approx 150 miles. The distance on a fully charged vehicle of this type can avg up to 400 miles. I had to get a tow truck since this car was dead. I was told by the SMF mgr on duty the fee for roadside assitance would be waived . The fee was not waived and I called the Executive office to have them contact the mgr who had promised it would be waived,.. They refused to reach out to validate with the mgr, sai... read more

Richard M 

on BBB

a year ago

1. Hertz charged me $133 more than they were supposed to. Did they send me a bill explaining it? No. You have to REQUEST the bill containing the extra charges and they will send it you in SEVEN DAYS. I am not making this up. So shady. 2. I called about the $133. I was told that $25 was a cleaning charge. The car was pretty clean when I turned it in. They refunded the $25 without much hassle. How many times do they charge an extra $25 and the customer doesn’t notice it or doesn’t call? 3. I was told that the other $108 was be... read more

Tracey W 

on BBB

a year ago

Upon pick-up, I stood as the only person in line, observing three workers discussing a cell phone image. The gentleman of the group looked directly at me and then continued to ignore me. He walked to the back, without acknowledging me. After 5 minutes or so, I walked up to the counter. I asked the person assisting me how come they ignored me standing there. In the rudest tone possible, she responded, "Because you're not in line. The line starts over there", as she pointed to the left. Ignoring the fact that I was standing di... read more