Hertz Car Rental

Marina D 

on BBB

a year ago

I was told by two representatives that if I'll choose to return the vehicle earlier I'll be prorated. Well, they lied! Got charged the full amount and corporate representative on a phone told me it's "corporate rule" and my charges are non refundable. Stay away from this fraudulent business. 

Adrienne M 

on BBB

a year ago

Hertz rental car in Salt Lake City Utah airport is horrible. I prepaid for the rental online 2 months ago. The woman at the desk asked if I wanted add on services like road assistance/damage. I declined. I have a witness. Then the woman at the counter asked if I wanted to prepay for a tank of gas so we could bring it back empty. She stated their prices were cheaper than filling up at the pump so I accepted. We returned the car with half a tank of gas. I am now being charge $419. 68 for services I did not ask for. I am disput... read more

Nancy G 

on BBB

a year ago

Didn't have a gas vehicle for the lower price, only electric ones. Coat me 2 times the amount of money. When I called about the car shutting off at stop signs or when I slowed down the girl didn't even take my name or which car it was. No night drop off box and hard to get them,on the phone after 4pm. Can't get real person at any of their Emergency Road side number, or any of the Emergency or regular numbers after 5pm. I would have been so upset if I ended ** in the middle of tg3 desert with my daughter and 5 grandbabies in ... read more

Natalie B 

on BBB

a year ago

I have repeatedly called and pushed back on the unfair charge that is on my invoice. We traveled from Paris to Florence, Italy and the idea was to drive back to Paris. We decided to drive directly to the Florence airport at the Hertz location to inquire if there would be any charge fee or any issue with returning the vehicle at that location. The representative at that location looked at our reservation and CONFIRMED there would be NO ISSUE. At that point my wife and I proceeded to book our flight the next morning. We return... read more

Deborah B 

on BBB

a year ago

I have paid for a reservation for a rental car to be picked up at the ******************** airport. I called this morning and was assured that my car would be here at 5:00pm when I landed. I am now waiting and they dont know how long it will be. The reservation number can not help me. This also happened worth Thirfty in May. They are tied together. My recommendation is to not rent a car at the **********************. They cant tell me how long and I have a 2 hour drive still. 

Meredith L 

on BBB

a year ago

***** charged me almost twice what they should have they took my deposit plus was charging me for extended time rental along the way to they released my deposit to them sefls and at the end they charge me an additional $1084.00 that my deposit was not applied because they had already had it released to them they told be my bank was holding the deposit and had not released it back to me they have the worse customer service I have ever experienced 

Trina R 

on BBB

a year ago

Horrible experience. I rented a gas vehicle in ********, was given an EV with no other choice upon pickup with no charger nor adapter included, though I asked. I was told it would only take 1-2 hours to charge but it took 6-13hours at strange locations because it was hard to find an EV charger working while traveling from ******** to ******. I was stranded multiple times. Hertz did not refund despite my attempts to get help and had no other cars to exchange. Take Care, it feels like a scam/experiment! **************** did no... read more

David P 

on BBB

a year ago

Hertz Rental is the worst!. They are so inconvenient. Wanted to turn my vehicle in 1 day early at a more convenient location, when you prepay, they will not let you. So they penalize for actually prepaying. The customer service is horrible, when you call for assistance, it sounds like you're in a football stadium, you actually hear all the other reps servicing phone calls, so loud, you cannot hear your rep. *** cannot understand your rep when speaking, because their English is so poor. Extremely unprofessional, I picked up a... read more

Matt R 

on BBB

a year ago

First car we rented, maintenance required light went on immediately. We noticed, so they panicked and switched it out. Second car, leaky tire. We had to keep refilling it en route to a new location, where we stopped at a Hertz to get a 3rd car. After promising a refund, they tried to charge us for both cars. 3x they've promised refund, 3x it never came, 4x they pretended to have no idea what I'm talking about when I called. Will never rent from them again.