Hertz Car Rental

Amanda D 

on BBB

a year ago

I would rate Hertz more stars for their convenience (available at most locations) and cheaper rates but will not longer be using them going forward. I've been a Hertz President's ****** member since 2018 and have been loyal every since. However, I was mistakenly placed on the Do Not Rent (***) list which they did not notify me about - instead even with a confirmed reservation, I found out at the Hertz location when I tried to pick up the vehicle Oct 2022. After numerous phone calls (redirected from one department to another)... read more

Sauce18 

on BBB

a year ago

Just look at the bogus charges Hertz' added to my bill. they need to be investigated. This would be a great story on 60 minutes or one of those types of shows. This is really disgusting. Will never never never rent from these crooks again! RENTAL DETAILS Rate Plan: IN: OUT: Rented On: 10/05/2023 12:53 LOC# 190211 NEWARK, NJ Returned On: 10/08/2023 07:39 LOC# 190211 NEWARK, NJ Car Description: SIR C40 EV AW S TRC2245 Veh. No.: 5556220 CAR CLASS Charged: C4 MILEAGE In: 3,366 Rented: C3 Out: 3,238 Reserved: 99 Driven: 128 RENTA... read more

Heidi S 

on BBB

a year ago

Had a trip planned with my family to Seattle when arrived to pick up car rental waited in line for 45 minutes when customer ahead not even Hertz representative mentioned that they had ran out of vehicles.he started telling everyone in line waiting the Hertz representative said it could be a 4 to 5 hour delay. Don’t understand at all while booking your car rental you get asked what time you will be picking up your vehicle, if that obviously didn’t matter for that day, had to find a way to get to hotel since my family I had re... read more

Sasha S 

on BBB

a year ago

I will never rent from Hertz again. Super unprofessional- a supervisor was supposed to give me a call back tonight regarding my concerns and not one returned my call. The first situation that happens was after making a reservation, the agent told me that there were no cars available- she worked things out and gave me a car. Well, I ended up having to return it because it needed an oil change. I go back and get another car and the second one started to shake after going 40 miles per hour and so I ended up returning it and the... read more

Ian C 

on BBB

a year ago

My wife and I rented a Jeep Grand Cherokee from Hertz in January of 2023 in Winter Park Florida to attend a wedding. Our rental pickup, period, and drop off was great. 4 months after our rental, I received a notice from Hertz that we owed $1100 for a broken windshield. Quite confident the vehicle was not damaged at return, I begrudgingly reached out and asked Hertz to furnish proof that the windshield was broken at the time we returned this vehicle. This seemed liked a reasonable request, as we all know the rental car compan... read more

Jennifer W 

on BBB

a year ago

WORST CAR RENTAL COMPANY - DO NOT WASTE YOUR MONEY. Do no pick car without a picture. It’s an electric car that takes 6-8 hours to charge. Change vehicles at time of pickup, they overcharged me and gave me a KIA that wouldn’t unlock with the key faub, Today when attempting to return the car to the drop off location the car wouldn’t start and I had to wait for AAA and Hertz told me if I left the car I would be responsible for the tow charges. Complete waste of my day. I’ve rented from Enterprise and Fox and had no problems. R... read more

Shilo N 

on BBB

a year ago

Made a reservation one month in advance. On arrival the chip reader for their machine didn't work. They refused to imput the card manually and their swipe reader was not enabled. They claimed it was my card. I went next door to Budget. Using the same card was able to rent a car. Hertz turned my $500 rental into a $1200 due to last minute rental from Budget costing that much more. Not to mention going through the trouble of a refund through priceline. Never again. 

Justin A 

on BBB

a year ago

The worst customer service ever!! If you want to deal with people that just don't care about customer service...this is your place. They do not take any ownership for the company, the services and the care for the customer. They provide excuses and do not show any empathy for the screw ups they make, which affect peoples business. I would not go here for any reason. Beware! Reservations mean NOTHING to them. Be sure to call ahead or you are likely to not have a car available even though...... 1. You have a confirmed reservat... read more

Val H 

on BBB

a year ago

i was hit by a hertz rental car driver back in July and I have yet to hear anything from them. my car was totaled and I have been careless for 3 months. tried calling claims and they push me around in circles. currently filing a lawsuit against them. Do not trust this company. They will not help you when it matters most!