Hertz Car Rental

Maureen R 

on BBB

a year ago

If I could give them a zero I would. I was hit by a Hertz renter and the driver was found at fault. I have not been able to get Hertz Claims to help or escalate. It's been over ten days and over three calls to their claims department with no help. I need my car repaired and they are doing all they can to delay responding and or assisting. 

Binh N 

on BBB

a year ago

I rented a car at Hertz in ******* airport and was charged for LDW that I was not aware of by Hertz. The agent never presented the information or the cost and did not ask whether I wanted this. I discovered the charges after I received the receipt. I attempted to dispute and was told it is valid since I signed the contract. Apparently, Hertz is not obligated to inform its customer of additional charges and will sneak one in to make extra money. Check your contract before signing. 

Elizabeth O 

on BBB

a year ago

Hertz Rental Car is complete trash. Their customer service is horrible. They overcharge and don't explain their prices thoroughly before someone returns the rental and then hit you with the massive charges which they "claim" that the customer was informed of. The worst part was paying for picking up in one state and dropping off in another which I clearly had used another rental company the week prior and did NOT have to pay that amount of money to them. I will NEVER rent from them again if it's the Last option to get from o... read more

Jeff E 

on BBB

a year ago

Just got home from LA and rented from Hertz while we were there. It did not go well.Initially it was fine, caught the shuttle quickly and the lady at the counter was friendly and funny. We did sit in the car at the checkout station for 15 minutes while the other lines kept moving. It looked like some trouble was being had with the staffs iPads in our line, but that info wasnt relayed to us. Anyway, it was a small hiccup.Arrived at our hotel, parked, and came back out 90 minutes later and the car wouldnt start. Dead battery -... read more

Bruce B 

on BBB

a year ago

I made a reservation in March 2023 to rent a minivan in *********** on August 10 2023 for $1249.56. I received an email from Hertz on August 9 (the day before pickup) that the rate is now $2194.23. I've been a loyal **************** and Five-Star Gold member for decades so I was confident **************** would resolve this quickly. I reached out 5 times via email (phone calls were never returned) and here are the key points from each reply. 1. "I understand that you want this concern resolved as soon as possible." 2. "As mu... read more

Mary Ann J 

on BBB

a year ago

I rented a car at LAX with a ding on the left passenger side. I took a video but when I returned it I was told that a claim would be filed against me even though I showed the video. So much for being in the President’s Circle. There was no manager on-site and I couldn’t even get a printed receipt. 

Ace R 

on BBB

a year ago

Reserved a rental months in advanced only to be left a voice-mail and sent a text 2 hours prior to pickup. Called 800 number only for the guy to be rude and suggest a reschedule for another day. Why would I change from the day I needed it. HERTZ SERVICE IS BEYOND TERRIBLE OVERALL. @HERTZ YOU NEED TOO DO BETTER 

no n 

on BBB

a year ago

I would give zero stars if it was an option. Dont waste your time with this company. They overbook and under deliver. 

Ja M 

on BBB

a year ago

Whoever is in the front lady with glasses in the Midland location has been rude since last week Monday. She did not get the reservation has it was planned, they changed the reservation a week later and went in the morning and she was rude and called at 2pm and she said "whoever came in the morning I told them at 4pm bad customer service she is awful she needs more training and or people skills.