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Hertz Car Rental
- Transportation Services
- Cody, WY
About this business
Location details
3147 Duggleby Dr, Cody, WY, 82414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nissan Altima was rented for 4 days from June 15th to June 19th in Tampa Airport. Morning of return, realized key was lost for the car. Reached out to customer service to notify Hertz and they explained it would be a $250.00 charge. CS Rep directed us to have car delivered to a different location off site from return address to check out. Car was towed by our insurance company 2 hours late, day of return. Not only did Hertz add in an additional $250.00 on the bill for towing when we used our own insurance. They charged us fo... read more
Horrendous customer service!!!! I give them ZERO STARS- they are not worth even one star! Given a car with zero oil life, bald tires, key fob needed new batteries and very, very difficult to get someone on phone. I lost 4 days of my vacation trying to resolve the issues as well as myself and 3 children put in harms way with a car that should not have been driven out of the rental lot. I was given the run around about who could help me with compensation. When I finally got someone in phone from Customer Service they said the ... read more
Car was just ok and was clean but didn't seem anywhere near new. Customer Service was horrific at this location on essington ave in Philadelphia PA. They two employees spoke to each other and payed me no mind. They even gave my reciept to the person who was with me instead of me. Its not the Hertz I used to rent from.
They do not keep track of their contracts nor provide copies of them upon request. They have violated Arizona code by not providing a receipt upon request. If your rental ends up in an accident kiss your belongings goodbye. You will not be able to retrieve them
I will NEVER AGAIN reserve a car from this location. Last week I was moving my son into University of Utah from San Clemente and reserved a Tahoe sized vehicle for $800+ from this Hertz location (1 month early). My reservation carried a significant cost premium for the extra large vehicle, but due to the amount and size of what I needed to transport, this sized vehicle was required. My pick-up time was at 5:00. At 3:00 I called to confirm they were all set with my rental. When I called they informed me that the only vehicle ... read more
They charged me for having the car after I returned it. Booking.com will not help me and Dollar Rental/Hertz just sends me back the the main phone lines. They charged me for 11 days I did not have this car. One of there employees did not check it back in after I returned the car. I will never use Booking.com or Dollar/Rental again. I am in collection now. It affected my credit. This is FRAUD. I sent a claim in to consumer protection in *********** ******* twice. No one ever got back to me.
I tented a car from Dollar Rental as part of a Priceline package to ***********. After returning the car ( it was a two day trip) I was hit with a $450 bill for washing the outside of a Toyoto. I t never rained. I am in my 50s and have rented many cars during vacation but I have never heard of anything so absurd!!!!!!
This company is ridiculous. Had reservations with this company drove over an hour to get there to find out that they had no car for me. The person working there was very rude and not a good personality. I don’t recommend using the one in Pawleys Island SC. left a message with corporate and no return call.
I was charged a fee for my spouse to be an additional driver and not informed that there would be an additional charge due to no gold account being linked to the reservation. The employee who completed the contract did not inform me of the additional charge and then hid the additional contract paperwork under the one with the original charge so I didnt see it. He did not inform me I needed a gold number in order for my husband to be added for free. When calling to try and resolve this staff were unwilling to help and basical... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.1 star rating with 1,566 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is open now. It will close at 6:00 p.m.
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