Hertz Car Rental

Kenneth K 

on BBB

2 years ago

Do not use Hertz in New Orleans! There is fraud going on there. No one is there to check cars in upon return. There is no other choice but to leave it. Then, later you get a bogus charge for something. This has happened twice. So, it is a pattern. The first rental was on April 11. It was first charged correctly at $114.65. After the return, a smoking fee of $500 was added. Not only did they charge the $500 additional, but they double billed the original for a total charge of $614.54. Two mistakes. Of course, there was no smo... read more

Brittany B 

on BBB

2 years ago

If I could leave 0 stars I would. this company does not deserve any stars let alone to be in business. I used them once and will not be a returning customer and I advise you to do the same. this company is clearly running a scam. I used their services in 2022 to have while on vacation for my mom's bday. I had an issue from the very start with the agent. I should have known right then to go to another company. Well, we didn't and the car a BRAND new car, at that, ended up breaking down on us on my mom's birthday, might I add.... read more

Gary S 

on BBB

2 years ago

I recently rented a car from the Hertz counter at the ****** Airport to have a car from 4/20/23 - 4/24/23. When I returned home I saw an additional charge on my card for more than my original charge. When I looked at the invoice that they emailed me I saw 3 charges that were not familiar. They were: Damage Waiver - $139.96, Concession Fee Recovery - $45.05, and Premium Roadside Emergency Service - $39.96. When I tried to call and dispute these charges I was told that I agreed to them. They were not explained to me, at least ... read more

Brian D 

on BBB

2 years ago

Rented an economy fuel vehicle online. Upon my arrival I was advised they were putting me in an electric vehicle which would not suffice as where I am going does not have charge access. They then tried to force me into an upgrade at my additional cost with absolute no customer service, zero empathy and overall bad management. I have worked in rental facilities and we would take care of the upgrade if the lack of accommodation was on us. Very bad business, would not recommend. I am unable to make my business trip due to this ... read more

Anes D 

on BBB

2 years ago

Hertz confirmation K46644483E5 Pick-up May 5, 2023. Drop-off May 7, 2023 car reserved ************** Corolla or similar - What to say, i prepaid $174 on the car i vas supposed to rent for 2 days, these people claim not to have cars and upcharged me +$300 on suv that they claimed thats all they only had in stock, later when i entered garage I saw for my self they had 10+ cars on the parking lot she could've given me in midsize class that I prepaid for; older white lady at the rental counter had horrible attitude she threw my ... read more

Susan B 

on BBB

2 years ago

Rented car at Charlotte, NC Airport… paid for in advance! BIG Mistake! We pick up car, told them we didn’t want insurance and signed and went on our way. Half way through our trip I get a credit card charge , they charged us for insurance, over $600.00! Because we signed, that’s all that matters, not that the desk clerk didn’t understand what we told her, and obviously we didn’t understand either! Never again will I rent anything from Hertz! 

Jacob V 

on BBB

2 years ago

Hertz writes contracts and guarantees vehicles or vehicles similar to the one they charge you for. After your card is charged and you contact the pick up location the location then informed me that they would be "upgrading" me to a full size car that gets 20 mpg less than the vehicle I paid for. Hertz is a horrible rental company. Then since they can't accommodate my rental contract tell.me I have to wait 7 to 10 business days to get the money they charged me for for product they couldn't provide 

Joy S 

on BBB

2 years ago

I rented a Tesla on Thursday April 27 at Atlanta airport rental company. I returned the vehicle on Sunday morning at 5:30am April 30. Once I was on my plane I realized I forgot my camera inside of the glovebox along with my balloon pump and projector in the backseat of the car. Upon landing in Chicago I immediately tried to call and make a report but got nothing but machines. I then went online and did a claim for my camera along with the lens and tripod I left in the glovebox (reference number is on subject line). Monday mo... read more

Kenneth B 

on BBB

2 years ago

My credit card continues to be charged 6 weeks after my rental for erroneous charges. I have no access to a live agent. This is a disgusting scam if a company. Avoid at all costs.