Hertz Car Rental

Ronald C 

on BBB

2 years ago

Hertz takes advantage of Uber drivers. If you are reading this review and have been debating on utilizing the Uber-Hertz rental program, I strongly suggest finding another option. Hertz has hidden fee's and holds that will certainly cause your account to be eventually overdrawn. I was making weekly payments that were auto drafted from my account. After the first month renew, all the hidden fee's instantly became visible. In addition, Hertz double charged me for the entire month lump sum after I had already been making weekly... read more

Cynthia S 

on BBB

2 years ago

I rented a vehicle through Travelocity to pick up a vehicle at **************************** From April 27 to May 1, 2023. When picking up the vehicle the line was long but there were other car rentals located in that area. There was a person at Hertz not doing anything, could not see her from the line. She made no effort to ask if Hertz could help anyone. Then she was rude. I gave her copy of the confirmation for Hertz, but she wanted to see what was paid for when I booked. I would think that would be something that would be... read more

Ta U 

on BBB

2 years ago

Rented a car on 4/11/23 to pick up on 4/14 in ********. Got there only to find out it was a $500 deposit and credit check in order to use my bank card so I cancelled and went to a different car rental place. I called on 4/14 at 8:06am to cancel my rental because the people working the desk have no way to do it themselves for whatever reason. That lady said Id have my money back within 24 hours. I didnt. I called again on 4/19 and was told my refund hadnt been issued and it would be on that day. Still no money. I called back ... read more

james m 

on BBB

2 years ago

My name is ************** and i was a Hertz Presidental Circle member, to become a Hertz *** you must 1. be invited to be a member 2. you must rent 40 forty or more cars per month. On or about 9-22-23. i made a reservation with Hertz rental car, via phone, picking up at the ************ ** Airport. When i arrived at the Airport to pick up my car, i was told that i had no reservation and i was given a number to call Hertz corporate. When i spoke with corporate, i spoke with a supervisor by the name of ****. **** told me that ... read more

faraji j 

on BBB

2 years ago

On February 20th I returned a vehicle that was vandalized while I was on vacation. My rental vehicle was broken into. I got a police report and turned it in as the Hertz representative told me to do. I sat on the phone with the representative for over an hour and he insured me that I was not at fault and now I receive a bill of $314.99 as he mentioned that I would not be responsible for. This is ridiculous and no one from hertz is taking responsibility for this mistake. Even the Hertz employee at the return location mentione... read more

Jesse K 

on BBB

2 years ago

I rented a car from Hertz, located at 15001 Old Hickory Blvd, Nashville TN. -pick up my car and immediately find a bra in the trunk. there was trash all over -Less than a week after I pickup the car it tells me it needs an oil change, the brakes scream at every speed -go to renew my rental. seems fine until 3 days later I get calls threatening to have the car towed at my expense, I have to go back to renew AGAIN -drop off the vehicle and before I can even get out of the car I get a staff member rushing me inside to drop off ... read more

New M 

on BBB

2 years ago

Do not use the option to extend a rental car on the Hertz website! A message displayed on my computer stating an extension could not be done yet my credit card was charged double the amount that was reflected for a weekly rental! I've spoken with multiple customer service employees, went back to the original location where the car was rented, call back to the original location where the car was rented and spoke with several employees, requested the names and phone numbers of district regional and store managers but was refus... read more

Scott B 

on BBB

2 years ago

I have rented from hertz since April 2023 as a driver for UBER and they charge fair price but always gotten cars that was dirty stunk passenger seat wouldnt move. They dont service cars like they should. Had car over heat on way to pick up a customer and had to cancel so if they give UBER drivers cars like this hate to see what else they do. Only thing right was full tank of gas 

Tina M 

on BBB

2 years ago

Do NOT work at this business. I was hired on as what I thought would be full time to find out they hired me part time instead. Hired a week before first day to arrive that day and them not know who I was and had no paperwork ready for me nor training. 3 days in they wanted me to work without filling out any sort of i9 or w2 or direct deposit information. Completely shady and seemingly illegal. I left due to a family emergency and didn't return and I'm glad I didn't. You can't even get in touch with a proper manager even if y... read more