Hertz Car Rental

Rob S 

on BBB

2 years ago

I made reservation. I received a confirmation email. I paid for a Uber to take me to pick up the car. When I arrived, they said they had no cars. They indicated I should not make my reservation online. Prior to making the reservation, I called the local office, the voice prompts indicated that service is much faster if you make your reservation online. Gentleman at the counter says that the Hertz website always books cars that are not available. I will never use Hertz again. They have left me high and dry, and super inconven... read more

Frank P 

on BBB

2 years ago

If i could give Hertz zero stars I would!I was delayed on my flights from *** to ******** **. I called twice to confirm with Hertz at the airport that the flight was late and scheduled to arrive at **** am.The representative assured me that it was noted and had my flight information and would meet with a representative at the airport. Upon my arrival ****am went to the courtesy counter which was closed. Inquired at another counter at another car rental company and was informed that Hertz dies this all the timeFortunately the... read more

Fassel K 

on BBB

2 years ago

I am writing to express my extreme dissatisfaction with my recent rental experience at the LAX airport location. As a gold Hertz member, I expected a seamless and hassle-free rental experience, but unfortunately, that was far from the reality. The car I rented was dirty, had no fuel, and there were limited options available. I was also overcharged for fuel despite being promised I wouldn't have to pay. I have tried to resolve this issue with customer service and even requested to escalate the matter to a district manager or ... read more

Emira C 

on BBB

2 years ago

Hertz took my reservation for an agreed price and type of vehicle. Upon picking up my vehicle, I was told that there is a $100 upcharge due to the only types of vehicle available are "luxury" vehicles. I was stuck either an electric vehicle (which I didn't reserve - I specifically picked a gas vehicle for my reservation), without a car, or a pricier car that I did not reserve. From my experience with other car rental companies, when an overbook is made like this by the company, they honor the patron's reservation with a vehi... read more

Rob E 

on BBB

2 years ago

Rented a car at Hertz.com on 4/16/23 for the week of 4-20 thru 4-27 prepaid with a confirmation number. 3 days later and less than 24 hours from trip planned rep. from hertz location calls me and tells me they are all out of cars due to a corporate need. I thought it was a prank. On top of that he tells me that the onus is on me to call some phone number to cancel the prepaid charge. .....unacceptable customer service and disgraceful. I can't begin to tell you how this has negatively impacted me.<br /> 

Michael O 

on BBB

2 years ago

I was sideswiped by someone in a Hertz rental car and I have dash cam video in the State Police statement and I can't get hurts to even assign an adjuster to it they just keep blowing me off. Going to have to hire an attorney they are the worst company ever. Very unprofessional 

Kathy W 

on BBB

2 years ago

Was told they had no cars available for insurance loaners 2 days after my reservation was confirmed. They finally found one but insisted on charging me for a full day, even tho they didn't have it till almost 5pm. They were unapologetic about it and made me feel like a second class citizen because I wasn't paying for it out of my own pocket. I will NEVER use them when I need to rent a car for myself. 

abhay s 

on BBB

2 years ago

They charged 2 credit card at same time with same amount and refuse to take back one charge, customer service is below average.Its 4/19/2023 and card was charged on 3/19/2023. Customer service sucks.<br /> <br /> <br /> 

Sharon G 

on BBB

2 years ago

Most difficult company to work with as no way to reach a live person by phone and I’m a hold card member. I’m trying to put my new Credit Card # into my account but am unable to access my account through the Hertz APP after trying 100+ times. Because I can’t access my online account through the Hertz App, I always have to check in at the counter instead of having my car waiting. I even tried updating my account it in person at a Hertz Counter when renting a car and they couldn’t help. I tried 2 Different Customer Service num... read more