Hertz Car Rental

Erica W 

on BBB

3 years ago

Worst place to rent a vehicle always check your gas needle before you leave take a picture and when you come back take a picture and do a walk around with the person I went and I brought my vehicle back on full then they took $30 off my bank account plus the $50 deposit and I had left the tank on full and they won't say I bring it back on the 3rd of a tank this was in Wilmington North Carolina on market Street 

Nick S 

on BBB

3 years ago

Main caller line screwed up my order. After 45 minutes and giving them the new card number they canceled 1 of 3 cars I had rented. Didnt receive a cancellation email or text. Got to the airport and was forced to make a new booking at 60% over original quotes price when I was told my reservation was canceled . Was given different best possible rates by desk agent. Car wasnt ready till 2 hours after reservation. Spent over $4,000 on rental cars and was treated with total lack of care. Wont be using Hertz after that experience. 

Mickey M 

on BBB

3 years ago

No available car in Chicago Midway even with my reservation and no notice until arrival at the car rental. Hertz sold a bunch of their cars, so don’t have enough for customers. Change your motto to “Let’s Not Go”. Instead “Go” with Enterprise, Avis, or National. 

Thomas H 

on BBB

3 years ago

Hertz Car Rental - Little Rock - Reservoir HLE Car rental agency A zero and an EXTREME frustrating experience and who seem to not give a **** (fill in any negative adjective/noun) about their customers. I set up a reservation for my college bound son and girlfriend. After arriving at the Hertz agency it was shared they are not open Sundays (although I was able to reserve for those dates online) and then told that they would have to rent for one more day - Monday. I call explain to Larry the Manager), that online at that mome... read more

Debra M 

on BBB

3 years ago

They put a deposit hold on rental until June 30, 2023 My back cannot release my money because Hertz has not sent information that its released and closed out I have to wait until June 30 to receive my money because Hertz said they couldnt do anything because it was closed out 

Jay V 

on BBB

3 years ago

Pennsylvania toll road tip-off. . Hertz uses a toll road "service" in Pennsylvania called Plate Pass. I paid 30$ on tolls & 29.97$ "convenience fee." Haha, real cute rip-off scheme. Read the fine print. 

Tessie G 

on BBB

3 years ago

Was the worst experience of my trip! Lies and scams Wish I had gone elsewhere 

Sarah D 

on BBB

3 years ago

If I could give them 0 stars I absolutely would. I spent two days driving in circles because of this company. I missed two days of my vacation, two days with my daughter, and ended up losing my disney tickets too. So all in all I'm out about $1,000 dollars after the wasted airbnb and theme park tickets. These people gave me such a run around. I was suppose to leave on the 19th from PA to drive to FL. Got my car and started my trip only to realize they gave me a car that the transmission was slipping in. Called and had an hou... read more

Rob W 

on BBB

3 years ago

Do not use Hertz. Use ***************** instead Nasty customer service They gave us a vehicle with a tire problem . Had air pressure lights on constantly filling tire on a 13 hr trip . They did nothing to accommodate Had a similar situation with ******They were kind enough to apologize amd offer $ compensation off their bill Don't use Hertz They refer you to inept corporate depth and they don't care for their customer.