Hertz Car Rental

Richard J T 

on BBB

2 years ago

My wife and I are attending a business conference in KC, Missouri which is a significant investment of 3 days and $2,000 with travel and lodging costs. She is traveling to another conference in our personal vehicle and we had reserved a vehicle for me to return home several weeks in advance. With 3 hours before departure we receive a call from the local agent informing us they don’t have any inventory for me. I informed him he can’t just leave me hanging like that and needs to find an alternative. “Sorry” Was all he offered.... read more

Carlos C 

on BBB

2 years ago

EL PEOR SERVICIO QUE PUEDES CONSEGUIR PARA LA RENTA DE UN AUTO!El servicio de los empleados de el turno de la maana en el ********************************* es TERRIBLE!!! Tuve que irme en Uber despus de haber hecho mi reservacin Online y perder 1 hora en lnea. NO LO RECOMIENDO! 

Kyu L 

on BBB

2 years ago

Hertz confirmation K476086****. President ****** Member. I made a reservation for large SUV one way rental from ************* to ******** for my daugher's dorm stuff. Pick up was at **************** in ** but the location was "Temporarily Closed" until 5/31. called customer service and kindly rebooked at union station but made wrong drop off location. I went to union station by uber to pick up the car. They did not have to car and I had to call customer service again. after an hour phone call, they had no car available. I en... read more

Monika M 

on BBB

2 years ago

The manager of Hertz Peabody is unprofessional and disrespectful. I have been a gold plus member for years and never treated with such arrogance, verbal disrespect by any manager of this company before him. I made an online reservation, showed up to rent the vehicle, and with no explanation was told Im not welcome to rent from this location . This manager proceeded to disregard my question, and display arrogant, immature behavior towards me. Hertz could benefit with better training on how to speak , work with customers. I ne... read more

Cheryl H 

on BBB

2 years ago

I rented a car through Thrifty for May 11-May 19, 2023 for pick up at the Reno Airport on May 11. The car rental was paid for in advance with full coverage insurance and when I got there I was told that the car that I had rented they had NONE AT ALL, which was economy an/or compact and that I would have to take a full size and they tried to tell me I needed to buy their insurance coverage also and I told the disrespectful rude Customer service I did not want a full size, I wanted what I paid for and I was not paying for more... read more

Jose V 

on BBB

2 years ago

I booked car rental on priceline on 7th May at 1030pm.. i called priceline the next day at 1pm to change the driver. they told me i need to call hertz. when i called hertz they tolde to call uber local office. i had 24 hrs to cancel. i didnt receive any email or text stating ny rental. Hertz gave me the reservation number (***********) to inform uber. they were rude and they asked me to call hertz. By now I was ready to cancel thebooking. I downloaded hertz app and was able to cancel. the app toldme that my reservation was c... read more

Debra C 

on BBB

2 years ago

0 stars. Rented a Tesla on 6/2/22 through Uber so I had to go to a specific rental site that is 40 miles away (not the problem at all). Had a reservation, told they had no cars, which turned out to be a consistent problem (not for me) for renters as reservation means nothing. Car showed up, I was content. I drove off, only to find that the registration wasn’t on uber. So three days of rental, multiple emails from the manager that handled the rental ( the people in the rental center are the only ones that can help you) to upp... read more

James A 

on BBB

2 years ago

Car rented at Lexington,ky, bluegrass airport. My car was stolen. I called the police and a police report was filed. I called the hertz 1-800 number to report the theft. Of course I couldn’t talk to a person and there was no option to report theft. I tried the hertz website and again there was no option to report theft. The car was recovered the next day with no damage and was returned on time. I informed the counter personnel at the airport about the theft. They said nothing about further action needed from me. At that poin... read more

Robert W 

on BBB

2 years ago

Just WoW! Worst treatment ever from a car rental. We called from DFW airport to make sure someone would be at Memphis airport Hertz counter at our arrival at 10:20pm … they assured us that they would be open until 11pm and yes… our car would be there. I walked up to the closed Hertz office at 10:30pm… there were probably 5-6 other stranded hertz customers there trying to find a hertz employee to get their cars. After 20 minutes of 5 different people looking around and finding nobody as promised to get our vehicles.. I called... read more