Hertz Car Rental

Jamie S 

on BBB

2 years ago

I have had the worst service and the most filthy rental car that I have ever had and it smells like smoke or mold. Only reason we have the filthy car that stinks is because Hertz at the California airport has already wasted 3.5 hours of our vacation. Worst ever. And another thing it makes no sense whatsoever is that someone has to have the same exact card that the car is PREPAID with when you have your reservation confirmation and a valid REAL ID. Think about it some cards are compromised and have to be canceled. Ridiculous!... read more

Daniel S 

on BBB

2 years ago

make sure you check before you book, you will pre-pay for the car, then at the counter they will add a bunch of fees that sum up to the same amount you prepay making you believe you are just paying what you thought you prepaid online. I was charged $240 for my rental online, then at the counter they charged me again when I returend the car, telling me that that was for the added options that I did not agreed to have like premium roadside assistance, office fees etc.At the end I got charged almost $500 for it.Rental car compa... read more

Lindsay M 

on BBB

2 years ago

If I could rate 0, I would. We paid $1k for our trip, for a Tahoe or similar, THEY RENTED IT TO SOMEONE ELSE! Were stuck with a traverse, if I wanted something this size, I wouldve driven my Durango and saved myself a grand! This is a million percent ridiculous! They are rude, unprofessional, and disrespectful! We will NEVER rent with hertz again! 

Anthony C 

on BBB

2 years ago

The rental agent and I called my bank to process a charge for a rental charge I paid for a service that I did not receive 

Paul G 

on BBB

2 years ago

The Operations Manager ***** is a Racist to Asians. He disrespected the customer in front of me and refused to help him confirm. Once it was my turn he didn't even offer any help. I have never purchased the gas option before and I completely forgot and refilled before I returned. I paid $55+ for the refuel option and I paid $35 to refill at the pump. I am out $90 to get this little ***** fueled. ***** would not even offer any help or discount cause I am not a white person but a person of Asian descent. I have never encounter... read more

Minnique W 

on BBB

2 years ago

The staff have you wait in line for hours 3 people behind the counter and only one working.. I watch all the other rental places customers come in and out with ease and very little hassle.. 30th street should train their employees on smoother faster and friendly service 

Nicole M 

on BBB

2 years ago

I have just rented a vehicle from Herz at the San Antonio airport. I did read the rental agreement which does NOT state that the credit card must be a chipped card. I arrived at San Antonio airport and was all prepared with my credit card and license for check in. It was then that I was informed that my credit card was unacceptable because it did not have chip capabilities. The women was initially rude when I explained my card did not have the capability and asked for another card. I only have one credit card and was prepare... read more

Elizabeth B 

on BBB

2 years ago

Rented car from Hertz for 9 days - Hertz people were helpful and professional - car was fine. Got bill for EZ Pass - which we used for TWO days - was $90 - bill shows $12.99 per day - billed me for the entire length of car rental even though charges for use of EZ Pass were only for two days! RIP off!! 

Eric M 

on BBB

2 years ago

Took over two hours to check in and get car. Worst rental service ever.