Hertz Car Rental

Deatra D 

on BBB

2 years ago

Not all Hertz rental offices are the same. There are three rental locations is the Quad Cities area. The office in Davenport is great. The office in East Moline 61244 is horrible. The first rental was ok. On the second rental, after driving only 10 miles the windshield wiper on the driver's side flew off the car during heavy rain and wind. After hours of repeated phone calls and promises, the Hertz rental office told me to go to a auto parts store, purchase wipers, and Hertz would reimburse me. Instead, I waited for the rain... read more

David G 

on BBB

2 years ago

I rented a vehicle from hertz 5/26-6/03-2023. My initial cost was 564.00 I received my credit card statement & noticed my card was maxed out because they charged me an extra 500.00 for outside cleaning fee. As you would imagine I am livid. I contacted them to see what they h they were talking about & they gave me a email contact. I told them the car was cleaned before I dropped it off & sent them a receipt stating that. I've never heard of ANY car wash for 500 dollars. This company is a fraud & they're scamming people. I wan... read more

Ashley H. 

on BBB

2 years ago

I got my vehicle, dirty outside and inside. I left my work cell phone in the vehicle. I tried to call the location and realized that getting a hold of a person was not going to happen. I filed a lost and found complaint per their recorded phone instructions only to receive an email letting me know that they did not find my item. Thankfully, I kept calling my work cell phone and the current renter answered to let me know that she got the vehicle dirty, and my cell phone was in plain sight. I called their customer service line... read more

Enith V 

on BBB

2 years ago

Do yourself a favor and do not rent at Hertz. Do not prepay any car rental service from them. They will charge you twice. Expect rude customer service representatives who will yell at you. Expect Hertz to charge you the full amount you prepaid because you decide to get a toll pass. Expect to receive a car that is way below the standard of what you usually drive. My reservation was pre-paid via PayPal a week before arrival. Once at the airport, the Hertz counter did not have power or internet service. I waited in line for an ... read more

Diane G. 

on BBB

2 years ago

I prepaid for rental car at Hertz at Minneapolis/St Paul Airport. When we arrived, we immediately knew there was a problem. People told us that they had been waiting for a car for four hours. People also were told that they could not leave the area to get food. If they left the area and a car became available, it would be given to the next person, they would have to start all over. Only one person was working the desk for Hertz and it's other brands. I asked where her manager was. She told me up on the 4th floor and that he ... read more

Mel M 

on BBB

2 years ago

Tried to rent at Seattle Burien location. Booked on their website, called to double check a car would be available. Got there on the day, was told that they had over 20 reservations but only 5 cars so they would be reserving those for their "platinum" members and gave some lame excuse that Expedia reservations somehow messed up their own. It's 2023, we can fly spaceships but can't coordinate car rentals? Avoid this location; you'll waste your time hoping to save a few dozen bucks. Try Turo, Gig or another carshare app. 

COREY H 

on BBB

2 years ago

Terrible when I got there my vehicle was gone. They tried to give me two different car that were too small and the 3rd one they gave me a car and was already scratch and I failed to notice until I left the lot to the gas station. It was bad my original rental was just under 200 but with this car game out to 457 and now trying to charge me 750 for old scratch 

Isolene G 

on BBB

2 years ago

On May 20th 2023, I rented a car for 7 days in Massachusetts, first it took me one hour in line and another hour to get to the rental. The service rep told me for the tolls, don't let the box open up, or don't open it, they will charge a lot more money. When I was traveling in the city, the meter box kept opening for no reasons so I tape the box close. Before heading to Springfield Mass on tolls road, $2.50 down $2.50 up and for returning the car on 90 turnpike towards the airport is another $3. I heard. When I got home and ... read more

Siavash M 

on BBB

2 years ago

Terrible service and policies. I rented a car in Ireland and paid for the full insurance almost 50 Euro daily which per sales person covered the tires. We had a flat tire in middle of no where with no spare or jack in the car. After an hour in a narrow road finally someone helped us to call road assistance and they brought a tire and change it which cost us 309 euro but when we returned the car they paid 127 euro which was the cost of tire but not for taxes or the labor. So it seems they expected the tire would drop from sky... read more