Hertz Car Rental

Karin P 

on BBB

2 years ago

Needs to be investigated. I was here on 6/5 and waited 2.5 hours for my reserved car. I am back (traveling for work and I did not book) and it is the same situation. Line of customers waiting with no explanation. I emailed the manager and never received a response. I also filled out their corporate survey and was asked to be contacted but have not heard anything back. They are not fulfilling their contract to supply cars for reserved times. They need to be fined and the should have an F for failure as a rating. 

Amanda M 

on BBB

2 years ago

Hertz location in Sherwood AR is a joke. On the website they took my card information sent me a reservation number and said they had a car. I go to pick up the car and they didn't have any. 

Corey F 

on BBB

2 years ago

The worst place ever left me stranded on the side of the highway for 7 hours then lied and said they had somebody coming and come to find out wasn't anybody coming had to call GM don't don't don't don'tdo business with these people I repeat don't do business with these people will leave you hanging like a mother ******I repeat don't do business with these people let these people slowly rot away into the past by hurts 

James J 

on BBB

2 years ago

They suck! My wife and rented one in ************ for a trip. Airport had no cars and had to travel to the east side of town to get it! Plus, it had a Maintenance required screen cone on every time you started the car! We got the absolute filthiest, dirtiest car we had to clean just to go on our trip then when my wife returned it, they charged her card $500 for outside cleaning! Such bullshit! HERTZ IS THE WORST!!! 

Claudel B 

on BBB

2 years ago

I would like to start off with giving them 0 stars because of their discriminatory behavior at the ******* ** HERTZ location. I have been a customer for over 20 years, over the past 10 years I have been dealing with an employee named ********. I have never had any issues with renting from this hertz location until she became employed, she rents me unsafe vehicles that have nearly taken my life. She over charges me with bogus allegations such as 400$ cleaning fees for smoke that is non existent. She speaks to me in condescend... read more

Erin T 

on BBB

2 years ago

I rented a vehicle from Hertz in ********* ** and turned it in at the ******************** Hertz in ***** **. When I dropped the car off nothing was wrong with it no smell nor was it dirty. A few days later I noticed that Hertz had charged me over $600 for a $200 rental. I called them to see why and they told me they charged me $400 for a cleaning fee. I was totally confused as to why would I be charged a cleaning fee when the car wasn't dirty I did have my grandkids with me but they didn't make a mess they were sleep the wh... read more

Myron R 

on BBB

2 years ago

Hertz Olathe, KS refused to honor a Hertz confirmed reservation. First they tried to give me a car for a different person; once I discovered their error, they refused to rent any car to me. Tyler, the attendant, would only repeat that I was not renting a car today; they refused to rent me one and offered no assistance. I asked to speak with the manager, CJ (whose mother evidently named her son CJ as he had no other name) but Tyler refused to get the manager. Tyler apologized with a smirk on his face and I left with no car. E... read more

stephanie s 

on BBB

2 years ago

I had a reservation on my debit card and when I arrived to pick up the vehicle I was told the deposit would be $500 so I wanted to change my method of payment to my credit card and reduce the deposit to $200. I called the 800 number and was on the phone with a representative that assured me my rate wouldn't change since I was having to cancel my original reservation and make a new one to change the card on file. Well, I was charged twice. My debit card was charged $184.12 (original rate) and my credit card was also charged $... read more

Tanya V 

on BBB

2 years ago

Hertz was unwilling to change my drop-off location once my rental vehicle had been picked up. The lady at the checkout counter told me to call specific number for help changing my drop-off location. The representive would not change locations for me. The ************ she gave me was to drive an hour out of the way, to cancel and rent the same vehicle from my drop-off location or be charged a towing fee of $570 for it to be towed to my original pick-up location. **************** is non-existent at **********************. All ... read more