Hertz Car Rental

Matt B 

on BBB

2 years ago

Don’t skip the line and pick your car @Hertz rentals. Used them for a recent trip to Arizona only to get a letter that we were liable for damage to the windshield that For Sure didn’t happen during this trip. Always get your car inspected before leaving the rental line… what a scam. Take pictures of how you get it and how you return it if they don’t have a representative there when you pick up and drop off. Also filled the tank 1 mile from airport drop off and they charged us 40 bucks for gas because I didn’t save the receip... read more

sonja L 

on BBB

2 years ago

HERTZ CHEATS IT'S CUSTOMERS...........DO NOT EVER USE THEM!!!!!! They just charged my daughter a DROP FEE of $750 to pick up at ***** in ****** and drop in ********, *****. $750 for a drop fee two hours away from the pick up!!!!! You want a fair price, great service....go with ENTERPRISE......they don't cheat people!!!! 

Mike W 

on BBB

2 years ago

I rented a car in *********, drove it to ********, the maintenance required message came on and they key FOB battery died. They would not exchange the car locally, they asked me to drive it to ******** to exchange it. I was at a wedding, I got a maintenance voucher for the local ********** they refused to work on the car because HERTZ had not paid for prior work done. They changed the battery in the Key FOB. I paid for a diagnosis to find out what maintenance was required. HERTZ is not a good company to rent from! 

Keighley C 

on BBB

2 years ago

If I could give zero stars I would. We picked up our rental and went to leave at 1am, and the seatbelt in the back wouldnt buckle. We had to drive 700 miles from ******* for ******* to with one person unbuckled. Went to the hertz ***************** airport when we arrived, and spend over 2 hours trying to get a car that fit all our stuff, we unloaded and then reloaded a car 3 times. I went back to their desk, and told them out stuff wasnt fitting, and the worker said, well I only have one vehicle left in your tier, so hopeful... read more

Lawondra A 

on BBB

2 years ago

Remember how Hertz did the black man that pulled time waiting on Hertz to deliver his receipt?? Theyre still racist. ************, ** This evening we were there around 5, he was nasty, huffing, puffing, sulking, rude, turning red in the face. I asked him was he ok. He said its a rough day.Thats not my business. He was dismissive, didnt help me with my reservation. ***** care that I was stranded there because **** dropped me off. Another customer apologized because he seen how nasty this employee was to me. He felt so comfort... read more

Albert D 

on BBB

2 years ago

Would give them a 0 if I could. Got to Savanna airport and vehicle was not ready. It took longer to get the vehicle than it did to fly here. Representatives were rude and acted as if they could not care less. I’ll NEVER use this low class company again and will let AAA know that it should drop them as a business it promotes. Absolutely pathetic. 

Arthur Q 

on BBB

2 years ago

I was overcharged $300 for a mistake they made with my cars registration. I rented a car to uber with and still had 2 weeks left on the contract. Hertz canceled the registration on the car and charged me $64 a day while telling me that the registration would go through and not to worry about it. I should have been charged $350 a week. When I turn the car in they took almost $900 out of my account. I will never rent with them again 

Pierre C 

on BBB

2 years ago

On Thursday 22nd June I reserved and paid up front for a one week rental of a Tesla Standard Range Model 3, with 10:00AM pick up at my Coral Springs Hertz location Saturday 24th June. Arrived at Hertz Coral Springs at 9:45AM and waited for 30 mins at the counter, only to br informed they had no Tesla’s, they told me to go to FLL airport to get my rental Tesla, I asked if they could verify if FLL airport had a Tesla, they said it would, they offered a car to use to drive to FLL to change out for a Tesla. I decided to cancel t... read more

Cindy W 

on BBB

2 years ago

Rented a car at a location near Pasco, Nevada, paid extra for the insurance with roadside assistance knowing that it would be a long trip. While on the road I got a flat tire and called the roadside assistance number only to be told that I was not covered and that it would be an additional ~$90. Decided to forego that as I had already paid enough, and began changing the tire myself. Finally get another rental car arranged and while no fault of the company, the only car available was 50 minutes back tracking. Get to the Hertz... read more