Hertz Car Rental

Debbie C 

on BBB

2 years ago

First time rental with Hurtz.Ended up with a Kia not chevy Malibu. Car rental was 641.26 picked up at Saint George Airport, going one way to Salem .Rented at 10.41 am. Call center did the rental for me ,saying because my husband's 6 day 10 hour schedule I could drop car off in Salem ,Oregon at 7 pm.Theres a drop box for keys. Also not true. Salem location, told by the people that work there, said call center was wrong there's no drop key box due the drug problem in neighborhood. I returned the car at 430. Pm and charged a ad... read more

Christine M 

on BBB

2 years ago

We tried to do a rent to own car. It was out of inspection and they REFUSED to have inspect it before we took it out to rent to test drive it and have our mechanic look at it unless we committed to the purchase! They got visibly angry when we mentioned our mechanic checking it. And the ppl were extremely unprofessional. 

Rebecca L 

on BBB

2 years ago

Just wanted to take my kids on vaca after saving for 6 months reserved a car had the money got there and they said that they could only take a credit card I did have a credit card with $300 on it to have a hold put on it for the trip and then I was going to use my debit card for the rest of the payment you would not accept it so 6 months of planning and now me and my kids are sitting in my house for a whole week this company needs to be shut down immediately they are horrible people do not deserve anybody's money. 

Ardeshir F 

on BBB

2 years ago

Hertz has an extremely poor customer service. Do NOT rent Hertz EVs. 

Alicia Y 

on BBB

2 years ago

I rented a car one-way from Flint, MI to Knoxville, TN for 7 days. I returned the vehicle two hours earlier than on my rental agreement. Fast forward almost two months later, and Hertz has over-drawn my credit card by charging me for TWO weeks, plus a late return fee. I am disputing the charges. Will never, ever rent from Hertz again and will let all my coworkers and friends know about my experience. 

Rh H 

on BBB

2 years ago

Horrible experience! I have auto claim with State Farm and when i took my car to the shop, my agent told me that Hertz is the rental car and they should be picking you up in roughly 4 hours. I call the Hertz office and the person who answered said that there will be no pickup until tomorrow! Thankfully i was able to get another way home! 

babken A 

on BBB

2 years ago

horrible company to rent from. i like enterprise better. bad customer service. gauging customers left and right 

Alberto J 

on BBB

2 years ago

Hertz San Juan Puerto Rico 7/16/2023 at 11:00 pm. We are gold members and have a reservation, we have to wait 1 hour for a car with a dead battery, then they give us the next car to the booth that was there all the time, was a Mitsubishi outlander with 7k miles, apparently the car was in a crash (it was very uncomfortable to drive, brake didn’t work well, ac don’t cool, costumer service 0/10. The young people working there have no initiative, interest, we’re not intelligent neither emphatic. This was the worse car rental exp... read more

Danielle T 

on BBB

2 years ago

We reserved a vehicle on June 30th to pick up on July 14th in Matteson, IL. The initial reservation was made using my daughters card because I could not locate mine. My second mistake. The first mistake was choosing Hertz at that location! When I arrived I was told my daughter had to be the driver, which is a problem because she doesn't drive and doesn't have a license. Easily fixed I asked the reservation to be switched to my name with my card in hand. I was told to call billing. I called billing and the switch was made and... read more