Hertz Car Rental

Wilson C 

on BBB

2 years ago

Ive got scammed into accepting additional insurance after not requesting it. 

Robyn B 

on BBB

2 years ago

I was charged 387 dollar a day when my initial rental location pick up had to be changed due to a flight cancellation. We were taken advantage of with this incredibly high rate because we were put in a position of requiring a rental car change on short notice because of the flight cancellation. Upon checking the website after this quick decision, the rate was 79usd a day! We demanded an explanation and we have been told they stand by the location but the booking was done online and changed by phone ?! The first rental had a ... read more

Karl-Christian S 

on BBB

2 years ago

I get quoted for one amount and then they charge me double. If you want to get ripped off and screwed over and talk to outsourced support, this is the car rental company for you! 

Ryan K 

on BBB

2 years ago

Absolutely stupid you need a credit card I dont have one dont have a need for one. I wanted to pay in full and got told no. 

John C 

on BBB

2 years ago

One of the worst companies ever dealt with in my entire life 50+ years !! Overcharging, double billing with no one able or willing to fix their wrongs. Absolutely disgusting company !!! Please do not rent with these people they're a nightmare ?? 

Stephanie D 

on BBB

2 years ago

DO NOT Rent from these people! Their slogan should be Hertz Hurts! I’ve been on the phone with them during my vacation to try to rectify the lemon they rented us. I’ve listened to their on hold music for hours which is Lets go Baby baby and have come up with many slogans. The new song should be “Let’s go…ruin your vacation” “Let’s go…keep you on the phone for hours with no resolution” “Let’s go…provide you with a lemon.” “Let’s go…tell you the only people that can assist you don’t answer the phone” “Let’s go… give you the ma... read more

Normande B 

on BBB

2 years ago

Hertz needs to hire employees at the Buffalo airport. The wait time is extremely long. 2-3 hours to get a rental. Employees are stressed, understaffed but they are trying their best. This is not a way to conduct business. 

Jen M 

on BBB

2 years ago

I would leave zero stars if that were a choice. Horrible experience from Hertz in Savannah, Georgia Airport. Flight was delayed and I and others in my party tried all day between flights to call the counter in Savannah to let them know we would be late. No one answered and could not leave messages. Tried calling 800 number, could not get anyone on the phone. After having reserved our cars months in advance, we arrived an hour late. The supervisor, who looked to be about 20, was rude. She told us we should've called. We attem... read more

Annie L 

on BBB

2 years ago

DO NOT RENT FROM HERTZ. I tried to return my rental at the Providence airport around 2pm. There was no one in the return lot to assist me. I wanted to swap the charges to a new credit card and get at least an estimated receipt so I headed to the desk. There was one person working and a line for 8 people that didn't move the entire time I waited - about 30 min. At one point, the guy working left for like 10 min. When I realized I couldn't wait any longer, I went inside the airport and found another desk. Again, only one perso... read more