Hertz Car Rental

Goran R 

on BBB

2 years ago

Over 35 calls within 16 hours, left me stranded in middle of nowhere lied about getting a tow truck lift to get me to my hotel. Give them opportunity to next day after sleeping in the car which by the way is that EV and he got locked because there's no power they charged me $12.99 for that to open it for me remotely. So the next day they said they're sending a lift again 2 hours left I followed up they said he's been canceled that I canceled it which makes sense that I made over 35 calls. Every time I spoke with different ag... read more

Angela C 

on BBB

2 years ago

If I could give Hertz and THRIFTY ZERO STARS I would. The dishonesty, lack of knowledge, and the lack of response from your team which lead to 2 girls being stranded without any ride to the airport, any way to return the rental vehicle, and stranded on the side of the highway- ultimately putting my life in danger. I reserved a Fuel Economy car from Thrifty (owned by Hertz), upon getting to my reservation there were no fuel cars left and only Electric Vehicles. The woman at the front desk informed me the battery took 32 min t... read more

Shawn M 

on BBB

2 years ago

Made a reservation several weeks out. Got a call Friday evening at 5:10pm that I would not have a car for my rental at 8:00am the next morning. Called customer service. They offered a more expensive car and had to travel further. So I went with another agency. I called back about this and they gave me points. Another rental need came up and I was going to use the points, however, there was not enough to use. So I called and they ended up giving me a lot more to cover. Turns out I could not use points on my rental due to rest... read more

Barbara G 

on BBB

2 years ago

Thinking of renting a car? Walk quickly past Hertz and go to Enterprise. I reserved a car and when I got there, I was told they didn’t have one. I waited and they put my in an suv which I didn’t really want. Drove five feet and found a completely flat tire. They found another suv so I took that. Supposed to have Sirius radio…..didn’t! When I returned the car with the same amount of gas as was in it when I left, 3/4 tank. They charged me more than $80 for a quarter tank of gas. There were so many mistakes, goofs, errors, omis... read more

Lydia M 

on BBB

2 years ago

Hertz the worst company for rent I rent a van in June 2023 and prepaid and today august 2,2023 they call me and said they dont have the vehicle when the trip is in august 8, 2023 bad customer service the I need wait 7 to 10 day for my money back because they dont have a car for me 

Carlos A 

on BBB

2 years ago

Avoid at all cost! There are so many things wrong with Hertz. Rude staff, unhelpful customer service, and it seems like they purposely make it difficult to reach someone to speak with. This was my first time trying to use Hertz and apparently I made the unspeakable mistake of making my reservation using a debt card. The lady at the location said I needed a credit card, which I didn’t have with me and when I asked why I was able to use a debt card to make the reservation, she said she wasn’t sure and told me to speak to custo... read more

John L 

on BBB

2 years ago

I will never use this company again!!! Charged me a late fee and some crazy tax even though the car was returned on time. Proof of phone calls to company and time stamped receipts. Woman pn phone was incredibly rude and said they can't remove the charge. TOTAL SCAM! DONT TRUST WHAT THE EMPLOYEES TELL YOU! THEY OBVIOUSLY GET COMMISSION WHEN A CAR IS REPORTED TO HAVE BEEN RETURNED LATE WHEN IT ABSOLUTELY WASN'T. They said someone would contact me. No one has, and I bet they never will. Plenty of other, hopefully more honest, c... read more

Reginald N 

on BBB

2 years ago

We flew into ****************************************** on Friday, June 23, 2023, for a wedding. We reserved and paid for a Tesla a week before arrival. We arrived a the car rental terminal around 8:30 am. The customer service agent was extremely nice and honest. She stated the company did not have the Tesla car available for rental. We were told to wait on the side for a car. The manager was assisting in getting cars for other customers. As we stood in line for almost two hours, several families received a Tesla rental. The... read more

Suman C 

on BBB

2 years ago

The worst car rental company. We rented a car from hertz from Hamilton township NJ location. After a hour we observed that the back indicator signal light does not work, a very dangerous situation when you are changing lanes. After a day the car key stopped working. We called hertz about the situation and they told us to change the battery on the key and they will reimburse us the money. The car was returned on time. Afterwords we found out that the hertz charged us for an extra day. When we returned the car the clerk did no... read more