Hertz Car Rental

Michael S 

on BBB

2 years ago

Rented a car a the Airport Frankfurt Germany from Hertz. Like many other people, including many US Servicemen and women, they love to add fake damages to the return process, forcing you to engage with credit card companies and insurance companies to cover items. While I may not have to pay for it, depending on the review, this is fraudulent and targets US citizens who are leaving the country at the airport who have no legal recourse to resolve it. Since this is a US company, and I live here, I blame the US company for not re... read more

Leah V 

on BBB

2 years ago

I was estimated to pay $252.26 and you ended up charging me over $600. The sales rep forced me to get supplemental insurance after I told him no several times. He said it was required and put it on the bill even though I denied it. I know it isnt required and this is sleezy business and ILLEGAL. We were also not asked if we wanted a toll tag, then were charged $77 for this after we were to already over billed. I need help to get my money returned and the situation rectified. We were estimated $252.26, why did you bill us wel... read more

Radhika G 

on BBB

2 years ago

Absolutely unacceptable. We rented a brand new Tesla for Nashville Airport drove to Knoxville and then charged night prior at super charger to drive back to Nashville. Wake up next morning to see the charge dropped to 50%, called customer service, was told to go to Knoxville airport to swap, drive in the opposite direction to be told that they don't take electrical cars. Have been on the phone to be told repeatedly that if we want it towed to get another car we will have to pay for towing or keep charging on the way to make ... read more

Richard P 

on BBB

2 years ago

I would give this location negative 5 stars if I could. What an absolute joke this place is. Door was shut in my face at 4pm. My reservation was for 4pm. Was told by ************************* the BRANCH MANAGER that he had a family to go home to and was leaving for the day. Meanwhile he sat at his desk for another half hour while I figured out what my options were as I was now stuck. I shouldnt be surprised as I now just read the other reviews from this location but DO NOT RENT A CAR HERE. PUT THIS BRANCH OUT OF BUSINESS. Im... read more

Masa I 

on BBB

2 years ago

I rented a 2023 black Malibu from Hertz Round Rock TX from 7/21 to 7/24. I needed a car to take my son to a tennis tournament which was 2.5 hours away. The car was fine on 7/21. In the morning of 7/22, we started driving, and the tire pressure indicator came on a few blocks away from my house. I kept driving a little more, but it was obvious that I had a flat tire. We returned home and got in our own car and drove to the tennis tournament. Because of this, we had to change our entire family plan for that weekend. My son had ... read more

DAVID Y 

on BBB

2 years ago

This location took our reservation and charged us for the car on Sunday. However failed to inform us they were closed when I called the Hertz at the Airport the representative was extremely disrespectful and rude on the phone. Only thing they told me was to call the 1800 # for assistance and that location wasn't her problem. If the office was going to be closed they need to update thier website and have more classes on customer service support. I do NOT recommend. 

Alan H 

on BBB

2 years ago

I made an reservation very easily by calling in. They gave me competitive rates and gave them my credit card and they put a hold on it and sent me my reservation number. I dropped my vehicle off at a Dealership for repairs and then tried to pick up my Hertz rental. I was told they did not have any cars and just because you make a reservation and they take a deposit does not mean they make any effort to have a vehicle for you. I asked if they could get a car from another Hertz (I was dealing with the branch Hertz at. ********... read more

Chris C 

on BBB

2 years ago

Their car breaks down and I have to walk to the DFW airport from the broken down car and they charge me for the tow, insanity. 

Leonard L 

on BBB

2 years ago

I have rented from Hertz since 1967, spend about $2000 a year for over 50years, the Sacramento Airport is the most disgusting car return I have seen in over forty countries. the managers Sergio and Joseph are rude.