Hertz Car Rental

Alicia H 

on BBB

2 years ago

This place was so unprofessional and very rude! I felt like i meant nothing as a customer. I made a reservation on Expedia for 1:30 PM Thursday , July 6 2023 I get to my reservation early I go in there and there's a long line so I wait about 30 minutes to finally get helped. When she asked me for my ID and card I gave them and she said we cannot help you with a debit card I said why not she said because you need a credit card to hold. I said well I booked on Expedia and they said nothing about using a credit card. I put my d... read more

Sharon W 

on BBB

2 years ago

I rented a car via Priceline. The price was not bad, $118 for mini SUV for 2 days. I get to the airport in NC, they presented a sheet with three options for insurance coverage which l had declined online. The lady acted like l had no choice. They don't show you the pricing. I picked basic coverage and l was charged $228 for 2 days. Its daylight robbery. Never pick the option where they pay for gas. It's also over priced. They rush you and take advantage of the long lines trying to make you feel like they need to hurry up and... read more

Katherine B 

on BBB

2 years ago

I booked our reservation thru AAA on June 20, 2023. Our reservation was for June 30-July 3. Our booking was pulled from us on June 29th, less than 24 hours before pickup without being offered any other option whatsoever. Then the following morning, we booked another vehicle under reservation ***********directly thru Hertz. The Call Center and the property in Conyers did not have the same information. Upon arrival at the Conyers Hertz, the manager informed us they never had the requested vehicle. Another customer went thru th... read more

Mibsam R 

on BBB

2 years ago

Worse company we ever rented from. They were having a sale special on vehicles. We needed a vehicle to travel to SC to see our last and youngest daughter graduate Bootcamp from the Army. We haven't seen her in 5 months so we were excited to go see her so we rented what they gave us. So they gave us a Kia Euro electric. It was our first time with a electric vehicle. We thought we was going to be ok but we did not know the horror we would experience with it. This vehicle did not come with a manual at all and they did not tell ... read more

Shant O 

on BBB

2 years ago

Hertz Forces their custom insurance onto reservations even when requested not to have it. Without careful review of this rental quote this cannot be seen. This practice is deceptive in nature and should be abolished. It has taken 4 calls to remove this from my account / reservation. 

Renu A 

on BBB

2 years ago

Absolutely frustrating experience with the Aspen counter agent, costed us $200 because of misinformation and frankly laziness. There is no supervisor to escalate to, you call the customer care number but can’t actually get a hold of someone. It started with my mistake as made reservation from Vail airport instead of aspen airport. When got to Aspen, agent said no cars available… so was forced to rent from Avis at very high rate. One hr later checked on line with hertz and plenty of availability (at my original discount rate)... read more

Pam L 

on BBB

2 years ago

I was given a car for a 2 week rental out of Denver airport that had bad tires and brakes. About a week in we noticed that one of the tires was about to split. Unfortunately by that time we were in a remote town in Utah. After a lot of back and forth they sent me in a tow truck with driver an hour and half away from my Airbnb to get a replacement vehicle. When I arrived I was dropped off to find the rental car place was closed. After waiting 2 hours they finally arranged a Lyft to take me back to Airbnb without a car. I drov... read more

Jennifer W 

on BBB

2 years ago

Horrible customer service! I rented a car for Ireland for 7 days. I prepaid $924.91. At the ****** Hertz rental desk, they charged me $846.88 without any credit of items I already paid. The total rental was $1771.79 for 7 days in a ****** C-HR. The car was not cleaned out and was filthy. I have contacted Hertz multiple times regarding the charges with no response in the last 2 weeks. We also stood in line for TWO hours at ************** to even get the rental car. Horrible service, dirty car, and criminal exorbitant charges. 

Rick R 

on BBB

2 years ago

I rented a car from Hertz at ********************************. I rented the minivan with a child seat and a booster seat. The reservation says it's $60 each for the 5 days, plus taxes and fees $136.80. When I got to the counter in **********, I asked to confirm my total and charges and she did.I returned the vehicle on time, no problems, but got a bill for the car seats for $177.21 which they charged me after I returned home to **.I wrote Hertz that they overcharged me and should refund me the difference. They responded with... read more