Hertz Car Rental

Laureen F 

on BBB

2 years ago

I rented a compact sedan for my trip to Yelowstone in May-June through Priceline (prepaid). My friend and I are seniors with limited mobility and so rented a car that was easy to get into and good on gas. I stated my pick-up and drop-off dates and times and rented a compact sedan. Priceline put me with Hertz (I had no choice). We had two major problems with Hertz in ******* ******* (airport):1) When my friend and I arrived at the Hertz rental counter they did not have a compact sedan since their supply was still on trucks an... read more

Mary W 

on BBB

2 years ago

My whole thing with this company is bad and more bad they let us make a reservation with our debit card then we get there to get the car a guy changing oil the only person there he mean and he said u have to use a major credit we said you took my debit card online and now we have to use a credit card well we could not get the car so they gave us a number to call when we left waited 2 hours for some one to answer then she said 7 to 10 days for the refund well 3 days later they rake almost 700 out of our bank account we call a... read more

Alyssa w 

on BBB

2 years ago

This place is ridiculous, I tried renting a car for a road trip with a friend of mine, her car wouldnt make the trip and my car had last min mechanical issues so we settled on renting last minute. Which was our first issue because hertz is NOT last minute friendly, it was impossible to get ahold of them over the phone and the website wouldnt let me make the reservation due to not enough time so when I finally was able to make the reservation I set pick up time for 8 am and when I got there they tried telling me I couldnt get... read more

Kristie B 

on BBB

2 years ago

I rented a one way rental from Oxford ,Al. The car was beat up , filthy , and needed an oil changed. The return vehicle from Atlanta was a nightmare. I paid and checked in . I was directed to the car pick up level . I showed the girl the receipt and was told to go pick an suv and leave. When I get to the last check point , I was told the car was marked as unsafe and to take it back . I go back and ask for directions to the choices . I was told ‘“ I already told you what to do.” I stop to get something out of my bag. The empl... read more

Al S 

on BBB

2 years ago

My experience with Hertz services has been frustrating while trying to help my dad who is an Uber driver. The level of responsiveness and customer service with the simplest processes such obtaining receipts is terrible. Also, the managers are not empowered to solve problems for customers such as explaining a simple charge. The lack of communication when there are issues is appalling. I requested to speak with the District manager and I was given a wrong phone number. How can a branch manager not have a contact information fo... read more

John M 

on BBB

2 years ago

I had a reservation for a car rental from Hertz at the Minneapolis airport on Friday night (6/23). Unfortunately my flight to MSP was delayed by over 2 hours so we arrived around 12:30 am. While still in my city of origin I looked at my reservation and it said the rental car office was open 24 hours/day. I looked online and it said open 24 hours/day 7 days/week. I called the phone number and checked the hours and it said open 24 hours/day. When we arrived in MSP we waited for our luggage and then went to get our rental car i... read more

Waseem B 

on BBB

2 years ago

I booked an SUV online from Hertz for four days. A charge appeared on my credit card for $103.96 for tolls after few days. I checked online and found out that I was charged a flat fee of $25.99 per day for tolls. This is something I was not aware. Nothing such was disclosed at the time of booking online and at the time of pickup of the vehicle. Hertz along with their third party PLATEPASS for tolls is ripping off the customers. I stayed within Long Island most of the time. If I knew about this outrageous toll charge I would ... read more

Matthew M 

on BBB

2 years ago

Hertz is continuing to place charges for car rental a month after I rented the car. I paid for the rental at the time I rented the car. Hertz has charged me over $2000.00 for car rental 45 days after I returned the car. I paid for all the insurances they offered and should not have any charges after I returned the car. Someone at Hertz is scamming me. 

Angelique B 

on BBB

2 years ago

TERRIBLE SERVICE!My boyfriend and I rented a discounted Tesla Model 3 from the *********** location. By the time he reached his destination (which has no tesla superchargers in the area. Only EV chargers requiring an adapter) he discovered Hertz never provided the adapter in the charging kit. Their website shows they provide the basic charging kit which comes with the adapter. Later on after talking with the manager at the Hertz location in the airport, we learned that the individual who gave my boyfriend the keys didn't che... read more