Hertz Car Rental

James C 

on BBB

2 years ago

I had received this confirmation for a rental. I took a $125 Uber to ******* to pick up the car. I was told there was no car available. I asked for suggestions; shrugged shoulders. Talked to the desk person, the senior person, and the Manager; offered no help other than this happens all of the time! Talk about poor service! This is the definition of it for sure! 

Melissa H 

on BBB

2 years ago

I gave Hertz zero stars! Why well I rent the car for a vacation. I wash and clean car up before taking back inside and out. Car was cleaner when I took back than when I received it. Get my receipt and leave everything fine. Get my credit card bill in the mail to my surprise they tacked on $500 more to my card for a cleaning fee cause they said the car smelled like smoke. I don't smoke!!! Never have never will! So I tell them they aren't giving my money back! So I've called my card company and disputed the charges. Card compa... read more

Robert H 

on BBB

2 years ago

As a long standing Hertz Gold member (20+ years) I am disappointed that the company's standards seem to be slipping as consistently highlighted by the reviewers listed here. Personal examples have included overcharging for another car when the vehicle booked has not been available, general proliferation in booking errors, missed prep timings or delayed delivery of vehicles, and an appreciable increase in hidden junk fees applied in error. Our latest experience was the application of a "convenience fee" of $19.98 on a $1:50 t... read more

Jose V 

on BBB

2 years ago

I Rented a Small SUV (Chevy Equinox) from 29 Apr thru 11 May with a Daily rate of $37.89. But was charge $4,756.12. Since 11 may i had been trying to Correct my Car rental bill and for them to refund me over $4K dollars which I had multiples calls with their customer Service and they all agreed that it has been a mistake, then they tell me that I show get my Refund which should be over $4K dollars within 5-7 business days. To this date 18 Jun I haven't receive my Money. What's can or do I need to do for force this Rental com... read more

Amber T 

on BBB

2 years ago

Dollar/Hertz rented us a flooded vehicle. Provided proof to substantiate claims and reported the damage. Health and safety hazard and they don’t care. 

Randy M 

on BBB

2 years ago

Waited 1.5 hours in line at slc hertz at airport. Then was told car was not available and would hopefully get one in an hour or so. What a joke of a company. Don’t make the mistake of using hertz. Every other car rental place is without a line and getting cars 

Peter K 

on BBB

2 years ago

We had pre-paid and had a confirmed rental, but they did not have a car for us or dozens of other people in Seattle, WA, on Saturday, June 10, 2023. They offered no compensation, no solutions, no help. No refunds were offered. The customer service number we were given to call did not pick up the phone until Wednesday. Even then, I was bounced around to eight different customer service people with no solutions. 

Maysa R 

on BBB

2 years ago

They added a service of roadside assistance to my contract without verbally disclosure. They keep doing it. Gave me a digital version of the contract to sign then, while rush you out because they are short handed. I called supervisors, district manager and branch manager with no success. They refuse to dispute because I signed the contract, even though I showed them the way it is being done leads the customer to get something they don't need or ask for. Someone needs to do something against this malpractice businesses who se... read more

Steve L 

on BBB

2 years ago

Thursday morning and I have to wait an hour in line to get a reserved car. The people behind me are looking at 2 hours. Not enough workers. 2 at the moment. Never again!!!!