Hertz Car Rental

Jaden P 

on BBB

2 years ago

I want to express the awful customer service experience I had with Hertz today. I attempted to extend my rental using their mobile app and was charged an amount different than initially quoted. The app stated I would be charged $81.22 - my card was charged $134. There was no itemized receipt highlighting why I had been charged that amount. I spoke to 6 different employees and stopped at a local branch, and no one could explain to me what this discrepancy was about. The gentleman at the local branch spent 30 minutes and ultim... read more

Henry W 

on BBB

2 years ago

I had a reservation and confirmation number to pick a car up at 4:00 pm on 6/15. At 2:30 I received a call from the agent saying they did not have a car for me. I had plans to leave at 5:00 pm this evening to my destination. If I had known Herz had such a low rating I would have never made the reservation with them. I told the agent I am very glad hotels don’t use the same horrible way of making reservations. I call Enterprise in Plymouth Massachusetts and got a confirmation for a rental car to put my trip back on track. One... read more

Maria M 

on BBB

2 years ago

This was a 2nd try at renting from Hertz and it went worse than my 1st experience, which was not good. The 1st rental experience ended with a lower grade car than I paid for & a flat out refusal via email to reimburse me the $20.00 difference Giving the benefit of the doubt l, I tried again directly renting through Hertz website. I arrived at the Clarksville, TN store at my alloted reservation time and was told there were NO cars available for the day. Not just the electric car I reserved, but no vehicles. I was then told to... read more

AHMAD M 

on BBB

2 years ago

Deceptive billing practices. Bait and switch pricing strategy. I am a president circle Gold Member of Hertz. I did an online reservation. Total was $309.86. I went to the rental location, total was 346.70. The manager refused to honor the initial reservation charge of 309.86 and asked me to call the billing department for a refund. I called the billing department. I was told that I have to call back again when the rental is concluded to get the refund. No refund was issued. Take home message: Deceptive billing practice. Bait... read more

Herb G 

on BBB

2 years ago

Dallas absolutely they worst rental car experience I have ever encountered. I rent on average a year 25 cars over the last 9 years, my company rents 6 car weekly. I am responsible for the decision as to what company to use. Hertz out of Dallas will not be one of them. Rude, they are unwilling to edit or correct a transaction, and are happy to reject a request with arrogance and attitude. Wow they are horrible! 

AHMAD M 

on BBB

2 years ago

Deceptive billing practices. Bait and switch pricing strategy. I am a president circle Gold Member of Hertz. I did an online reservation. Total was $309.86. I went to the rental location, total was 346.70. The manager refused to honor the initial reservation charge of 309.86 and asked me to call the billing department for a refund. I called the billing department. I was told that I have to call back again when the rental is concluded to get the refund. No refund was issued. Take home message: Deceptive billing practice. Bait... read more

Erika F 

on BBB

2 years ago

Awful, awful service. I tried extending my rental (my personal car is getting fixed in the shop and they are still working on it). They recommend doing it online, so I did so. The website says that it isn't working at that time. They recommend calling. I tried doing it through the app, same issue. I call the customer service line - wait on hold forever, finally speak to someone and they quote me >500 for the cheapest car for 2 days (for reference, my rental has been 236 for 7 days). I told her that it doesn't make sense and ... read more

Larry W 

on BBB

2 years ago

I flew to Philadelphia and had a reservation at Hertz airport site. After waiting in a very long line for over 45 minutes I was told that I had to go to another building across a large dark parking lot. When I got there there was another long line. This time the clerk told me they had no cars but may have one in about an hour, and that I should wait. It was after 10pm by this time. I told them to cancel the reservation, and that I would get a taxi. She refused to cancel and sent me back to the original building where they al... read more

Luciano M 

on BBB

2 years ago

- I picked up the car on 03/03/23 at 12:25 am in Columbia airport and had to drive in the night to be in Charleston to attend a funeral. - I returned the car on 03/03/23 around 7:30pm in Charleston airport after the funeral, late lunch and time with people. There was no attendant to hand the car to and get a receipt ! There were three ladies and they told me to just leave the key inside the car and not to worry...I will get the receipt in the email. I told them that I am worried just in case somebody will get the keys and th... read more