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Hertz Car Rental
- Transportation Services
- Cody, WY
About this business
Location details
3147 Duggleby Dr, Cody, WY, 82414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible experience with Hertz!!! My husband and I rented a car from them on a recent vacation. Prior to renting/paying for the car, I called the Hertz location that we were wanting to rent from to verify a few items, one being that I was going to add my husband as an additional driver and if there was anything we should be aware of or any specific documentation that would be required when we arrived to pick up the car. I was told there was nothing that I need to be aware of and that he needed his Driver's License and our in... read more
"Outside of car cleaning fee" Charge when I only drove on main highways and had the vehicle for a total of 2 days. A class action lawsuit for the constant breaching of contracts is something I will be looking into.
I will never rent hertz again the car that I rented was so nasty the person before me must have had that car about a month with a dog. I had to be inconvenienced by driving back to airport to trade the car didn't get a upgrade and the next car the key fob didn't work!!! Poor customer service
Will never rent from Hertz again. First of all, you cant even talk to a person to dispute anything. Its all voicemail. We rented online via AAA. When we arrived at Hertz counter, agent was monotone and just awful! He was sly! He was on the computer and saw our order but says - you want a standard? I said no we ordered mid size. He then says you want to add insurance? I said we purchased extra insurance at booking w AAA. He says it wont cover you, its third party. I mentioned I have a second driver. He says thats $33 day. I s... read more
I rented a car locally from Hertz. 2022 Toyota Camry. Discovered oil leaks in my driveway which is brand new. 9 total plus it ruined a driveway at a client's house of mine. Hertz did nothing to help me with the cost of the cleanup. They only gave me a credit of $71. Horrible. Plus every time I tried to call they told me to try to call the local Hertz which nobody answered or returned my calls for 3 days. I'm very disappointed in this company and will never rent from them again.
Hertz doesn’t care if they have cars to rent or not. They’ll take your reservation, not call you prior to showing up and tell you after you show up that they don’t have cars to rent. I have been waiting in a line for over an hour with many others waiting too. Just an awful experience with zero care from Hertz.
TERRIBLE experience. I am a good member and was supposed to skip the line. Just waited in line for over an hour because they said I booked a Tesla so I have to do counter check in!!?? This is how you treat your gold members?? I will not be booking with you again. Your customer service is awful.
Hertz customer service is liars and disrespectful to women. The supervisor senior Larry **** ** *****refused to give his employee number and called me ***** **** ***.
Business response:
This started on last Thursday. I called Hertz and spoke to Benjamin. He said that if we get American express prepaid card we get discount. My boyfriend and I went to few stores CVS and Walgreens all had gift cards. Also, He went to American express foundation and they said they don't have that card. So Saturday I called again and I said forget about discount I want use the bank card. He was extremely pushy we get the American Express prepaid card so I asked for his supervisor employee number, Employer ID **** said the only w... read more
The Hertz Customer Service Rep laughed at us before hanging up on us after we called to express the problems we encountered. When we were picking up our rental at Seattle airport (Seatac) on 5/13/23 we were asked if we preferred a Toyota Rav4 to a Corolla for more leg room and we agreed. We were not told that this was an upgrade or that it cost more. When we received our invoice later we found out the Rav 4 was nearly twice the price. The way the woman presented this to us seemed very deceptive. We also mentioned that we wer... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.1 star rating with 1,560 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open at 9:00 a.m.
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