Hertz Car Rental

Shelly G 

on BBB

2 years ago

Rocky Mount, North Carolina. How about half of a star? And that would only be for the courtesy and patience of the staff (well, the ladies, anyway) when I lost my mind over their fees. They charged me a $500 deposit and pulled my credit for using a DEBIT CARD instead of a credit card. BUT WHY? Upon deciding to cancel, I learned it would be a $100 fee, due to the inability to give sufficient notice. I'd rather pay the deposit and get that back than lose $100 so I went on to follow through with the rental. The man that worked ... read more

Paul K 

on BBB

2 years ago

I recently rented from hertz at PTI in Greensboro. It was, by far, the filthiest car I’ve ever rented. I had to stop and buy glass cleaner and do the windows myself. The INSIDE was worse than the outside! You would expect more from hertz! 

Jaime S 

on BBB

2 years ago

Absolutely the worst experience I have ever had with a car rental company. I am starting to believe that they screen their employees to be the rudest and most disrespectful humans. The employees will lie and create scenario to charge ppl additional amounts. Cars are not cleaned or sanitized prior to rental. Each employee spoken to will provide information different from other employees and will disconnect calls if you disagree with information. Hertz has a habit of double charging as well 

Shaunna R 

on BBB

2 years ago

Horrible customer care service. I was charged 900.00 for a towing charge for a flat tire. No one answers the phones. Texas 

Desiree S 

on BBB

2 years ago

One star is definitely too many. Got a flat tire in my rental car but did not have the proper tools in the vehicle to change my own tire. *********** did not have the proper lock nut key to help me and could not take vehicle to the company requested destination. Tow driver dropped ** and the car off at a Wal-mart an hour away from our drop off point. I received many calls back from CS that they were going to help me and then many more calls telling me that they couldn't help me and the most they could do was have the car tow... read more

Brinda H 

on BBB

2 years ago

This company is aware of c the scammers pretending to be Hertz employees making reservations. I called the hertz number and a representative claiming to be named Brittany Price who knew only things a hertz employee would know. How many loyalty points I have, the local Ferndale, mich location. But told me my car would be coming from metro airport. It would be cheaper since I wanted a week to not use my loyalty points. She told me That I could pay with an American express prepaid card for 496.05 and she would process the payme... read more

Ruizhi H 

on BBB

2 years ago

They give me half tank car and ask me to return half tank. Then they charge me fuel cost bcause I return half tank. Completely scam! 

Mo K 

on BBB

2 years ago

I rented a car from Thrifty ( Hertz company) and fully paid it. When we went pick it up at the airport the line was a mile long - the agent opened another counter and likely pushed everyone to just sign and move on. Same thing when returning the car - I was told to leave the keys in the car and go. Then they billed me a large amount which is more than my original rental. When I called they said it was a standard charges. Fraud business practice - I am going to formally write to BB and fight these charges. 

Eric L 

on BBB

2 years ago

Terrible service. I rented a vehicle and when I needed to make a change to the reservation I was on hold for almost 30 minutes and had to speak to multiple (3) different employees who could not resolve the issue. I tried doing the right thing and prepaid a rental, my flight then got cancelled and I have to change return locations from Raleigh to Wilmington N.C. which is where I am currently. All I was told was you HAVE to return the vehicle to the rental location which is a two hour two hour drive and I am traveling with my ... read more