Hertz Car Rental

Tara J 

on BBB

2 years ago

Absolute worst service EVER!! We reserved 2 full size SUV. We arrived to 2 small Kia. We were however charged for the 2 full size SUV. When we spoke to Janecka on the phone she I formed us it wasn’t her problem and she refused to help. I would NOT recommend or ever use Hertz again!!!! 

Volodymir T 

on BBB

2 years ago

On July 10th, 2023, I rented a car from Montrose CO Airport location. I had reserved a medium-sized sedan, but when I arrived, the agent told me that the only car available was a pickup truck. I asked if there was anything closer to what I had ordered, but she said that was the only option. After while she found Mitsubishi Mirage which is economy car (lover class then I ordered) and said I have to wait until it will be washed. I asked cancel my reservation but she said she can't refund me money which I payed during reservati... read more

Amanda P 

on BBB

2 years ago

I will not be going back to Hertz nor will my husband when we need a rental. First, the lack of communication is aggravating, to say the least. Second, I was not given a choice as to which car I wanted, which I overlooked but that message could have been delivered better than, "This is what I have for you, here are the keys." Third, I was quoted at a rate of 35$ a day and ended up being charged 40$ a day. This price difference was not made aware to me at the time of the verbal discussion when renting the vehicle from the you... read more

Amy L 

on BBB

2 years ago

If I could give this negative stars I would Had a call weeks after returning the vehicle asking for money to pay for the ************** didn't approve Then got a bill in the mail that should have been covered by insurance Then they charged me 125 and now are basically giving me a different answer everytime I call about when I'll get my money and it's been a month and still is not resolved 

Synthia L 

on BBB

2 years ago

Terrible! I rented a cargo vam months ago. I called and asked if I could pick up the van a day early. I was road that there weren't any vans for that day or my rental day. I was moving so I needed a large vehicle. They didn't have a van, box truck, large SUV, Mini van, or truck. When we're they going to tell me???? We planned a move **** miles away and planned this in advance. No calls, nothing. I called customer service and only an apology. They called every Hertz in the state and nothing. How can this be? To boot, I went o... read more

Karla C 

on BBB

2 years ago

I give them no stars because they illegally broke their contract with us by not giving us the car we reserved 2 months before our actual p/u date. When we went to pick it up, they said they had no cars available and to go somewhere else. Well, that day, there were no cars anywhere to rent because the airport was canceling flights due to weather on the east coast and they gave our car to someone else who paid a higher price. We then called **************** who said they could do nothing for us and they hung up. We then went o... read more

Maura L 

on BBB

2 years ago

Very terrible customer service !!!! We waited in line for almost 2 hours and the manager on duty was not friendly at all . He was rude and would not be understanding . Do not go to Hertz *********** Airport. 

Kee E 

on BBB

2 years ago

Im not sure how they are in business. I literally have a lot of complaints about how this company operates and this is a horrible experience for my first time using hertz.My main issue is i rented a car with a weekly rate of $289. I went to return the car and after i returned the car they charged me an additional $289 for a week in advance which i didnt use the car. They charged me for a weekly rate after the car had been returned and when i spoke with their customer service, which was super unprofessional and rude, they adm... read more

Matthew A 

on BBB

2 years ago

Quite poor customer service at SJC location. Woman at counter lied to me about a business partnership with my employer to add an extra $100 of charges to the rental. Their customer service agreed to refund the money (case ********) and never did after nearly a month. That’s the last $100 Hertz will ever get from me. If anyone from corporate is watching these your SJC employees are burning business relationships to make a little extra commission. Not wise.<br /> <br /> <br />