Hertz Car Rental

Maritza A 

on BBB

2 years ago

Last week my husband and I went to Orlando and had a reservation for a car with this company. There was nothing special about the car and while it was not detailed, it was clean enough. We returned the car 8 days later with no issues. Then we got a bill for an additional $200 and when we questioned it they claimed we returned the car with vomit inside and that the fee was for a clean up of such. The entire thing is BS as we did NOT have vomit in that car at any point and time. This was simply a scam on their part and because... read more

Jake K 

on BBB

2 years ago

Had reserved a Tesla for my bachelor party and gotten confirmation e-mail the night before pick up saying my car was charging and will be ready in the morning, only to show up and be told they didn’t have anymore Tesla’s but they could put me in a Toyota Camry for an up charge. The worker then told me they tell people that cars are in stock so people come in then up charge them to make more money. Ruined my bachelor party trip.! 

Donna P 

on BBB

2 years ago

Hertz Case No. ******** I rented and pre-paid for a two-day Hertz car rental through Priceline.com on April 3, 2023 with a confirmation pick-up date and time of April 8, 2023 at 12:00 p.m. in your Venice, Florida location. I called the Venice office on that same day and confirmed the reservation. No one told me the office closed at noon. Why would they schedule a pick-up time for when they would be closed?! I arrived to pick up the rental at about 11:55 a.m. and found the place closed and an hours sign on the door showing th... read more

Margaret M 

on BBB

2 years ago

AVOID HERTZ AT ALL COSTS! I rented a car for 5 days in sarasota FL. Although I had a detailed conversation about DECLINING the optional loss damage waiver with the rental agent (who was blinding me with smiles as he knowingly ripped me off) I was charged 34.00 per day for the insurance for a total of about $175.00. They have you sign on an electronic pin pad so you dont see the total, but I unfortunately relied on the agent when he told me he was declining the LDW and putting in the name of my own insurance company. When i l... read more

Ken M 

on BBB

2 years ago

The car was good the service at check-in was good. My issue is when I saw the final charge, I was charged for emergency road service which I did not agree to and the fact that the gas tank was full and Hertz charged me additional fuel charge saying fuel gauge was 7/8 when the gauge level was on the full mark. I drove 9 miles to airport drop off. 

Tiffany M 

on BBB

2 years ago

Hertz double charged me and months later 1000 apologies and phone calls I’m still waiting on my refund! Never again hertz! 

Jacoline J 

on BBB

2 years ago

Zero stars. At Dallas DFW. Reserved weeks ago, the line was 30 min, then after checking in the wait was 1.5hrs to be called, apparently they had no clean cars, there were about 40 drivers standing around to get cars everyone had reservations. Then inside the garage was another huge line for another 40 or so minutes. This is when I gave up. Canceled my car and arranged for a ride. Should have done it in the first place. Worst every experience. Will never rent from Hertz again. 

Karen M 

on BBB

2 years ago

Worst experience ever. Had a 7 passenger vehicle reserved for noon at the Shreveport Airport. Waited until 1:30 and was offered a 5 passenger car. I had 6 travelers and our luggage. Tried to talk with a manager, he refused to speak to me. The counter girl was rude and short tempered. We went to ******** *** ******, within 30 minutes and $50.00 cheaper we had a beautiful mini van. Stay away from Hertz. I contacted Hertz customer service who pretended to try and help, but never answered my emails.<br /> 

Taller T 

on BBB

2 years ago

The Manager at 3801 Noland Road made the reversible error of suspending my rental privilege for Lyft because of an attempted car theft wher the door handle was damaged. I made a police report and completed an an incident form w Hertz. Today 17 States are urging Congress to mandate that Hyundai issue a recall because their vehicles can be stolen with a screw driver and a usb cord - no security key fob. Correct the reversible error, Hertz, that of an overzealous local Hertz/Lyft agent and reinstate my eligibility status to NOT... read more