Hertz Car Rental

Angelia 

on BBB

4 years ago

Never do business with Hertz . My daughter had to use them while her car was in the body shop. She has never smoked cigarettes. She doesn't allow people to smoke around her. But they charged her $400, claiming she smoked in the car. She returned it to the body shop and it was there overnight before Hertz picked it up. My daughter hates cigarette smoke. She is also autistic and cigarette smoke triggers her. *********** 

Ahmed S 

on BBB

4 years ago

Worst rental company I've even dealt with. Charged me double the price for an extra 15 minutes because I couldn't find the return location as written and had to look around for 30 minutes. I had an emergency and they didn't provide any help while I purchased this service of roadside assistance. They didn't even pay me back what I paid for towing the car after they promised they will do later after I get my emergency solved with the help of 911. 

John L 

on BBB

4 years ago

Criminal, impossible to get bill adjusted after quoting a rate, the price I was charged was triple the quoted amount. 

Michael 

on BBB

4 years ago

I have rented from multiple car rental companies in the past and will NEVER use or recommend using Hertz. My vehicle was turned in at the Charleston International Airport location and not properly checked in by their employee. I have been billed multiple times, and accused of not returning my rental vehicle to the proper location (false). I dropped of my rental in the drop-off line and spoke with a very rude employee that was not following CDC Covid guideline and was very upset when I ask him to wear a mask while assisting m... read more

Tracy G 

on BBB

4 years ago

5 Because someone stole the mirror cover off of the mirror and they charged me LESS than what it would cost me to fix it. I didn't buy that stupid insurance and still they charged me about half what I would have paid at a shop. Seriously, what company has that kind of integrity?! Mind-blowing for me so I had to take time and write a review. I was incredulous on the phone with the lady..."did my credit card pick up the bill?" "No, they just charged you what it actually cost them and they get a discount at the shop." What? Hol... read more

James B 

on BBB

4 years ago

Do NOT rent from Hertz. They are a fraud. I had a pre-paid rental and they would not rent me a car and left me totally stranded because I arrived 24 hours late due to a weather delay. They were rude and ignorant. 

Penny C 

on BBB

4 years ago

Do not rent from Hertz. They do not honor prepaid rentals. We prepaid, but when we showed up, they did not honor the reservation. Now that I want a refund, they want to deduct $100 from my paid amount. Never ever trust them. 

Mark M 

on BBB

4 years ago

I scheduled a trip to Las Vegas and reserved a car from Hertz. The Hertz location I chose was located in the Paris Hotel, which was across the street from where I was staying. When I went to the Paris Hotel to see where the rentals were located, I was informed that this location was closed months ago. When I called Hertz to inquire about this, they were unaware that this location was closed. After being on hold for about 30 minutes, they come back on the phone to tell me the location was closed. OK, fine I then expected they... read more

Dmitry P 

on BBB

4 years ago

Do not rent with Hertz and if you do, DO NOT PREPAY your lease. Apparently, if you return the car early, they won't refund the unused portion of your rental. They have it written in fine print at the bottom of the page so nobody can see it. Also, if you return the vehicle early, nobody will mention it to you. I'm so not used to these scams, I wish I knew, be aware!