Hertz Car Rental

Tiff J 

on BBB

4 years ago

Called Hertz corporate and spoke with Steel. He said that I was lying and doesn't believe that any of these happened or that his employees would do this when I have a record of everything. I even told him to look at the reviews. How can that many people be wrong. 🤦🏾‍♀️ Worst customer service ever. Worst rental car company ever. Charged my credit for services that were within my rental limits. Incompetent, rude, disrespectful. Overall dishonest about the charges and horrible customer service. Waited 2 hours for th... read more

Thomas D 

on BBB

4 years ago

This has been the worst customer service experience I've received at any company. No one in support has been able to help me. They have no record that I'm even calling in. At this point, I feel like I've been scammed. I reserved my car through Hotwire for 12/4/20 - 12/7/21. That's three days with an estimated total of $132. When picking up my rental, it took an hour before I was able to speak to someone. She told me my car was unavailable, no problem. I selected another option in a booklet. I was offered additional coverage ... read more

Nicole S 

on BBB

4 years ago

They charged me $600 for a 3 day car rental. I reserved the car through price line $193 (included basic insurace) i pick the car up they said total cam to $253 and there is a $200 deposit ( so $453) I said I already paid through priceline. They said priceline and the deposit would be refunded when I return the car. 3 days later I return car and guess what!?!! They never returned any money. I paid over $600. I have called several times and no one would help. Was supposed to speak to a supervisor, and never got to speak to a s... read more

Deb B 

on BBB

4 years ago

Beware! Worst rental car ever! The windshield wipers were not functioning properly while I was driving in a snowstorm. I could not see out the window and had to park the vehicle. Hertz customer service was the absolute worst and insulted me. 

Mark M 

on BBB

4 years ago

I rented a car from Hertz in November. The car was returned and paid for. Two months later I noticed that I had been charged a second time for the rental. I verified that the original charge had been processed in November. I then called the local Hertz office where I had picked up the car. They were unaware of the second charge and couldn't explain it. I reached out to Hertz main customer billing department and was told they'd need to investigate. It's now been five days since they started investigating and three days since ... read more

Alexis H 

on BBB

4 years ago

I will NEVER be using Hertz or Dollar rental again. We picked up our rental at MCO. Upon picking it up we were asked about the different "coverage" options, we stated that we did not want any extra coverage for anything. The employee said ok, I just need you to sign declining the coverages. We did not receive anything to read over, just signed on the electronic pen pad. We were given a receipt and went to pick up our car. It was a new model car and we were happy with it, until we got in. For the entire week of having the car... read more

Diane Rose 

on BBB

4 years ago

i made a reservation online and it charged me all these fees that i did not agree to and was a higher price than what i agreed to on the website. It also changed my selection from 7 passenger to 5 passenger. I immediately clicked cancel or modify reservation and it would not allow me to even though my reservation was a week out and it said i can cancel with no penalty. So i could not cancel online and had to call which was routed to the phillapeans and they said they would cancel but i would not be credited for 7-10 days but... read more

Jen H 

on BBB

4 years ago

If you ever rent make sure make sure that you go out there and walk around the vehicle with one of the employees and not only that you make sure you get something in writing saying there is no damage. I walked around the vehicle with one of the workers and no damage was noticed or reported or said anything of. Then I get papers in the mail saying I owe $1600 for bumper damage. When I called they said that the guy that walked around the car with me must not have noticed the damage. Isn't that crazy because that's part of thei... read more

Kiari L 

on BBB

4 years ago

I went here with a confirmed reservation and turned away by 3 males in the store, I had them speak to customer service on the phone and Randy was very rude with me a d the agent, I then watched two people walk in both males and them tell them they had a car ready which one would they like they brushed me off when I asked why weren't they able to provide a car to me hosea the manager wouldn't even come out and talk to me or the agent on the phone I am outraged and feel very discriminated against I will be filing this report w... read more