Hertz Car Rental

Tanis B 

on BBB

4 years ago

If I could, I would give hertz ZERO stars! They are the absolute WORST company to rent from. The only reason I did was because Enterprise did not have anymore vehicles available for Thanksgiving travel. I saw the reviews but still decided to give it a go. Bad decision. I booked the rental through Priceline for Wed Nov 25 at 9a to Fri Nov 27 at 12p. When I went to pick up the car, I let the girl at the desk know I wanted to EXTEND my rental until Fri, Nov 27 at 3p. She updated it and incorrectly entered Nov 27th at 3a as the ... read more

Ann U 

on BBB

4 years ago

I rented a vehicle because my car was totaled. I went to the rental place at the Naples Airport, got my vehicle by myself, no one went with me to see if it was ok. The car was filthy, so i took pictures, it also had some minor dents and keyed all across the back so i took pictures, the windshield has a hole from a rock hitting it so i took pictures of that also. Then when I was driving and needed to brake the brakes did not work correctly grabbing way to late. When i went back to the rental they did not have time to take car... read more

Coty G 

on BBB

4 years ago

This is the worst company i have ever came in contact with they do not care about there customers at all we have been stranded without a vehicle for over 24 hours and not one person in any branch or any number they provide would work with us to get this problem resolved 

Alexis D 

on BBB

4 years ago

I have had the worst experience that seems to be a never ending nightmare. This past Saturday, Hertz has taken $4700 from my account somehow with a card that had been cancelled for months. I can't even use my card to get gas if I don't have sufficient funds, but they managed to find a way to force a transaction through using a cancelled card when all I had was $100 in my account. Now I am negative over $4000. I returned my rental back in September but have been getting harassed by hertz vehicle control claiming I need to ret... read more

beth b 

on BBB

4 years ago

this review is regarding my Hertz Rental car in hartford in october 2020. upon picking up the car, the agent asked if i would like to purchases the '______fuel plan' i can't remember what she called it, but i do know for sure that she DID NOT ask me if i would like to 'pre-purchase a tank of gas'. that is what i did, and if she had worded it that way i would have driven it a LOT more and of course not filled up the tank when i returned the car, as i did. the agent told me it was just 'coverage in case you don't have time to ... read more

HAMILTON 

on BBB

4 years ago

Every time I rent, or try to rent, am required to rent from Hertz I have a bad time. 

Dell E 

on BBB

4 years ago

Yesterday, we reserved a car in Florence, AL, for an overnight business trip. Today, when we got to the Hertz in Florence, we were told they didn't accept the only credit card we had. The card was issued by our bank. The employee said that the local Hertz was having a legal dispute with the bank and was not accepting cards from that bank. We had reserved the car online and there was nothing online about not accepting our card. We even used that same card to reserve the car. Even though they had our phone number, no one calle... read more

Sheri 

on BBB

4 years ago

Very disappointed in the customer experience. They lie and steal. All you have to do is scroll through a few of these reviews and see for yourself! 

Joel V 

on BBB

4 years ago

I would give -stars if I could The WORST EXPERIENCE EVER!!!!! NEBER NEVER NEVER RENT FRIM HERTZ!!! I rented a car in Indiana airport online and it turned out being 22 miles from the airport. I had to take a taxi ( it cost me $50.00) got to the "Shedeland location" at. 4 pm and they were closed... Called Hertz customer service (outsources in some country that did not speak English very well) and got told they could do nothing about it and was hung up on. TWICE!!! FINALLY CALLED AVIS at the airport and got a car but I had to t... read more