Hertz Car Rental

Natasha C 

on BBB

4 years ago

For now, I cannot say I am pleased with our experience at Hertz. My husband needed a rental as his car was being repaired due to an accident. We arrived 5 minutes after Hertz opened, and he was told they didn't have a car for him, despite him calling them at least 3 times in the week leading up to his needing the rental. My husband was told the only car they had at that location was just given to an older lady who happened to arrive before my husband did. So although they knew he was coming, saw him walk in the door, they ga... read more

Robert N 

on BBB

4 years ago

The Hertz at 229 SouthEast 2nd Street in Miami displays multiple discriminatory practices against people the manager feels are "too young" to rent and he will find any way to refuse a rental; even incorrectly sighting their own policies and procedures. 

Phillip H 

on BBB

4 years ago

The estimated bill when I picked up the car was $229.61. I dropped off the vehicle while the office was closed (on a Sunday) - with a full tank, and within the rental agreement period. My CC subsequently was charged $283.54. I emailed the assistant manager (Lawrence B) that arranged the rental TWICE - with no response (now at 5 days after my first email). They have not sent me a detailed bill to explain why the charge was $54 higher. Lousy customer service. 

Brett B 

on BBB

4 years ago

Today, my experience was terrible enough to prompt me to write a review to encourage everyone NEVER to use this company again. At checkout, at the Glendale, CA location, the lady inspected my car and told me I would incur an additional $400 charge because there was dog hair on the seats. I was immediately upset, and I said the charge was ********. I asked to see where in the contract it indicates there is a $400 charge. Of course, nothing showed a $400 charge for pet hair, but rather, generic language that applies to anythin... read more

tatiyanna c 

on BBB

4 years ago

will never rent from a hertz location again. I am a triple a member and would do my reservations through them for car rentals with hertz. once my contacts were closed hertz did not charge me the rates triple a guaranteed me. I reached out too the manager at 33 Bridge St, Salem, MA XXXXX she stated since the contract was already closed their was nothing she can do on her end not even give me new print outs of my previous contracts, so she told me too reach out to corporate. which made no sense too me so I decided to call the ... read more

Connie S 

on BBB

4 years ago

I am amazed at my experience with Hertz! They are just horrible! I got permission to drop the rental car off at a different location than I picked it up from. I decided on this location because they were supposed to be open according to their posted hours. They were not open so we left the keys in the after hours drop off box as instructed. There was a note at the counter saying the car would be checked in the next business day. Well- 7 days later the rental car is still not checked in. I went down to the Hertz in Chandler A... read more

Joy H 

on BBB

4 years ago

Strait up con artists. I was charged bogus fees by this company and when trying to get resolution to the issue they bounce you around to the next person with the next script. Overcharged $400 on a rental that was given to me dirty and said it was due to detailing needing to be done due to smoking in the car. I am a non smoker. The last agent I spoke with said even if you stopped at a gas station and someone was smoking NEAR the car it's still my issue. I have been calling and trying to get this resolved for 2 weeks and get t... read more

Diana R 

on BBB

4 years ago

11/29/2020 i just rented a car from hertz. it was a completely fraud. they charged me $ 100 for hald of tank and also when i tried to speak with David manager he advised me that he was unable to do anything about it. it was horrible and they charge for things that are nor correct. on top of that i found a marijuana pipe in the car and my 3 year old was playing with it. the car was super dirty and still they rented it out like that to me!!!!!!!!!!!!!!!!!!!!!!!!!! i went in person and customer service was horrible. They told ... read more

Celso D 

on BBB

4 years ago

AVOID AT ALL COST OR IT WILL END UP COSTING YOU.... LITERALLY.. Hertz at 403 Lafayette St New York, NY XXXXX You might say to yourself as I did when I read the Yelp reviews about this location; "people exaggerate, they might have experienced an isolated negative incident, what are the odds that it will happen to me?" Well, let me tell you... You're going to get screwed! Not only was I given a dirty older car with a spiderweb on the dashboard, it had over 40k miles on it and started to vibrate at 65mph. But... read more