Hertz Car Rental

Kaylene M 

on BBB

4 years ago

If I could leave zero stars I would!! We have been driving 5 hours to try and figure out how to finish my payment process. We weren't notified about the Hertz we rented from was closed down for good, but was told we can leave the keys there and just go to a facility that was open and they would finish the process. We went to one that was open but was told they couldn't do anything until they had the car which they weren't going to pick up so we had to go pick it up. When we got there to pick up the vehicle and return it to a... read more

Amir A 

on BBB

4 years ago

There is no 0 so 1 from 5 ... the worst customer service ever 

Yury O 

on BBB

4 years ago

Never again. Terrible experience at West Palm Beach Airport. Long line, no benches to sit. I'm handicapped senior person had to stay almost an hour to get my reserved car. They mislead their customers. When other companies saying luxury is Chrysler or equal, they specify Lincoln Continental or equal. There is no way that Chrysler 300 is equal Continental. I'm very disappointed. Never again I will do any business with this company. 

Tami S 

on BBB

4 years ago

The worst customer service ever. I own my own company and rent from them often. I did a personal rental and was over charged after I turned in the car and was NEVER told if more than one driver was on the contract there were going to be additional charges. I never signed anything nor did I agree to anything, If I had known they were going to charge for additional drivers I would have only put my husband on the rental agreement. Tried calling them and was told nothing they can do about it, it's a done deal no adjustments. But... read more

Will K 

on BBB

4 years ago

This has been the worst car rental experience I've ever had. Reserved a full-sized sedan, got a compact, with a smashed radio! Needed roadside assistance, got hung up on twice by the system after being on hold for 20 minutes each time, and when I told the customer service person on the third call and asked them not to put me on hold again, THEY PUT ME ON HOLD MID SENTENCE!!! In what universe is that acceptable customer service behavior!!! If this is their standard of service, it's no wonder they had to file for bankruptcy. 

Digna G 

on BBB

4 years ago

Worst customer service. I went in to renew my rental. I was told the car needed maintenance and couldn't renew. Since there were no other cars to rent I had no choice other than to leave the car. This was in CHICAGO the day before CHRISTMAS and I was left in the cold outside of HERTZ in 12 degree weather! What kind of animals do that to a person? I will NEVER EVER rent through HERTZ EVER again. I rented their car for about a year and they couldn't give me not even one extra day. Highly not recommended rental service. Beware! 

Scott A 

on BBB

4 years ago

Horrible! My wife rented a car from Hertz. She needed a larger car so she rented a Mini-Van for her trip from Las Vegas to Phoenix. When she arrived, they said that they didn't have anymore vans. This was the day of the trip so difficult to make other arrangements. They said that they had a Suburban. She had no choice, but to take the car. However, they told her that the car was an upgrade so it would cost her more! Who does that to a lady? Also, The car had not been washed so it was dirty. After driving to Phoenix, they par... read more

Alisi W 

on BBB

4 years ago

I would give this place -0 if I could get this review in. I scheduled a reservation and paid up front for pick up on December 1st. I called to cancel my rental reservation due to a Stay at Home order in California on day of pick-up. I was assured by the agent that I would not be charged a cancellation fee and would be refunded my money 7-10 business days. I call back 17 days later and they said there's no record of a cancellation and I would be charged the fee for cancellation. The customer representative "Carla" was rude an... read more

Anita B 

on BBB

4 years ago

PARENTS BEWARE! We had a lovely clean car but the woman at the counter was more than rude when it came to us getting a car seat. The woman accused my husband of trying to scam her out of a car seat-not the case-we were just never told that we had to reserve one, we were only told that yes they offer them when we reserved our car. Once we finally resolved all of that. We get the car seat that has zero install instructions. This car seat looked like it was a toy car seat. It was a hunk of plastic with no padding and covered ... read more