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Hertz Car Rental
- Transportation Services
- Cody, WY
About this business
Location details
3147 Duggleby Dr, Cody, WY, 82414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A truck was needed to tow a trailer from one place to another. We looked up the tow spec on the trucks and reserved one we would like. When we arrived we were greeted with the poorest customer service I have seen outside of some gas stations with bars over the windows... but no actually I would take that over this establishment, because I can actually buy a useful product. I showed my reservation and told them we were using it to tow a trailer up, and when they gave us the Ram 1500 I thought we would be good to go. Fast forw... read more
I would give Hertz 0 starts if I could. We have been unable to get ahold of any Hertz cusomter service agent, and when we can, we are just told to look online. They are wanting to charge us $1700 to return a car to different location. RIDICULOUS.
This company is a scam! I have been charged daily for "not returning my vehicle" even though it was returned on Friday of last week. I literally cannot get in contact with any type of manager to resolve the issue! They literally said my contract would not be closed until the car was rented by someone else! I am shocked. I thought this was a professional rental company but it is definitely not. Please do not rent from here.
STAY AWAY FROM THIS COMPANY Very rude probably should be working far away from the customer service Zero stars goes to that's completely rude terrible ignorant business. Jenna and manager Michelle are absolutely rude nasty human beings who don't deserve to even be in the customer service business whatsoever. They are nasty about car rentals they giveaway your rental minutes for you to pick it up has absolutely no communication skills.
Hertz charged me $430 for a smoking fee, I DO NOT smoke. The car did not smell like smoke. The "proof" they sent were two photos, showing a few grains of sand on the carpet. I am being scammed, and they refuse to deal with me and consider the matter "closed". Please do not rent from them.
THIS LOCATION AND CAR RENTAL COMPANY IS THE WORST COMPANY EVER IVE RECEIVE 3 DIFFERENT REASONS AS TO WHY THEY WONT RENT ME A CAR FIRST MY RESERVATION WAS SAME DAY THEY I WAITED AND NOW ITS CAUSE I JAVE A DEBIT CARD THEN NOW ITS BECAUSE THEY DONT HAVE CARS THEY ARE VERY RACIAL AND IGNORANT
Rented a full size. Didn't have one available. Offered me a smaller car at a lower price. I agreed. Demanded a credit check even though I have a credit card on file and was pre-paying. Ended up putting me in a corolla with check engine lights on. Charged my DEBIT CARD for almost $500.00. LIED, and charged me for a full size. Now they want me to drive 45 minutes north to the airport in a car with maintenance lights on if I want to trade the car, but they're going to keep my money they overcharged me. Do not EVER use Hertz. Th... read more
I regret that I did not read reviews before I rented from Hertz. I have rented many times from other rental companies before and this one is the far worst one. My flight landed early, but the old lady at IAH Hertz counter was very slow. A young lady in front of me could not wait any longer and left, but I had to stay before I had prepaid. She tried really hard to sell me their insurances, I repeatedly said "No" and told me that I had prepaid everything, I just needed a car for a few hours on a Saturday afternoon.. But she st... read more
Never Rent from Hertz...no matter what!! They do not honor the quotes they give you & they promise you reduced rates on prepaying but don't honor them. Never ever trust them. They are a scam rental company & I spent over an hour on the phone with them several times & their customer service is horrendous. They do NOT care about the customer. They do not want to resolve issues & they continually put you on hold. We requested a manager to call us back & they promised the manager would but what a joke....never got a call back & ... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.1 star rating with 1,561 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open at 9:00 a.m.
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