Hertz Car Rental

RY D 

on BBB

4 years ago

You apparently need to have perfect credit to rent a car if you use your debit card for payment. They run a credit check on you if you don't have a credit card to pay with that they can put a $300 hold on. This policy was not disclosed to me when I booked or confirmed my reservation. It's ridiculous! I was in a bind and they refused to help me, even with a $500 hold on my debit card for a $200 reservation! They didn't seem to care that I was inconvenienced or that their policy wasn't disclosed to me upon booking. I will NE... read more

Lori L 

on BBB

4 years ago

Can I give negative stars? I rented an Infinity QX80 which was not inexpensive and within the first 24 hours had a dead battery and no one at Hertz was able to help me. They refused to deliver a car that runs, they sent me 30 miles away to try to replace the bad battery on THEIR car. when I got there the place had no batteries that would work. I had to have my brother jump it every day with Jumper cables just so I could participate in the few daily functions that I had to drive to. They just refused to help me then basically... read more

Jim L 

on BBB

4 years ago

I rented a vehicle with a good price through hotwire.com. When I approached the counter , the Hertz rep was not friendly at all and seems like he did not appreciate that I purchased a rental via a third party. He asked me "Just basic", I said yes thinking what he mean was just basic and no additional items needs to be added. After I returned the car and received the bill, i found out that Hertz charged me $266 for insurance that I don't need. I did not have time to argue with them but to pay for it. But I felt that this comp... read more

Ken L 

on BBB

4 years ago

Terrible and illegal business practices! I reserved a van for a week at $48 a day the week before I was to pick it up. 2 Hours before I was to pick it up ( I was on my way there) I got a TEXT message saying they had no availability of vans and where canceling my reservation! Well I looked and they did have vans available to rent but now they where $96 a day! THEY WANT TO CHARGE YOU TO TALK TO A RENTAL AGENT! DON'T RENT from these crooks!!! There employees give them a 2.5 star rating, must be bad to work for too. 

Jillaine Livengood 

on BBB

4 years ago

I reserved a rental car through my insurance company with Hertz to use while my car was being repaired. I received a confirmation from Hertz to be picked up the day my car was to be dropped off for repair. The message asked that I call at least one hour prior to for pickup. I began trying to contact Hertz at 8am, allowing for two hours prior to pickup. After about 6 calls, at 9:15pm the phone was picked up and I was immediately put on hold. After waiting on hold for 30 minutes, I was hung up on, I called back and then receiv... read more

Nuno C 

on BBB

4 years ago

This company uses every tactic to exploit customers, beware. I made a reservation online for 2 days, at Minneapolis airport. Because I needed the car for over 24h, I prepaid 2 days for the reservation. My flight was delayed for 3h, once I went to pick up the car I spoke with the manager, explaining the situation that I was only going to use the car for less than 24h. The manager stated that I would get the 2nd day back once the deposit would be released back to my credit card. The deposit finally cleared after a week of retu... read more

Novia 

on BBB

4 years ago

This company is a pain in the arse. First they didnt have the vehicle i rented, had to take a smaller vehicle. Then you cant pay with cash, i understand having one on file but you also have to leave a 200 dollar deposit for credit cards and 500 for debit cards, CRAZY! Then the car was dirty and smelled like cigars and was on empty **. While on our trip the tire blew out took 4 hours out of our long drive to change the tire, wait on hold for an hour and drive to another location to swap to another vehicle to finish our trip. ... read more

Sarah R 

on BBB

4 years ago

Possibly the worst customer service ever. I rented a car on 6/25 and prepaid. Decided to add on gas, so my total bill was $39.19 because I had prepaid for the car. I returned the car on 6/29 as per my agreement at 7:58 in the morning. This was in a parking garage and there was no attendant on duty that early, so I left the keys in the express key drop box as noted on the website if someone wasn't on duty or it was outside of business ours. I received my bill on 6/30, and saw that I was being charged 924.80. I saw that they h... read more

David B 

on BBB

4 years ago

I had rented a car about 3-weeks ago. Then I got a call saying I had hit an animal and they wanted money. I figured this was a mistake as I hadn't had any accident and it seemed like they were just trying to get me to pay them some money. It seemed a bit suspicious since there was nobody staffing the returns area, but 3-weeks later they called and wanted money and within 9-minutes of calling they were threatening collections. I said I would need some evidence or a report or pictures or an estimate. Finally I called my insura... read more