Hertz Car Rental

Lee P 

on BBB

4 years ago

This business does everything possible to get as much money out of the consumer with helping their own customers. I am dealing with a merchant dispute because the company refuses to solve payment issue amicably and within reason. Never doing business with them again and if you chose them stick exactly to what you planned on doing and hope that you do t need to keep the car a day longer or return to another location. Good luck! 

Christina C 

on BBB

4 years ago

Horrible experience ever. We always use enterprise and budget but went to Hertz due to the COVID price increase hertz was "cheaper" online. BUT NO! We paid in advance $700, got an email confirmation stating the rental was paid in full with no balance due at pick up other than presenting the credit card and drivers license used for the reservation. We get to Pittsburgh Airport to horrible customer service who states we need to pay an additional $200 because it's a new covid policy. We then was told if we used our debit (since... read more

Nicola A 

on BBB

4 years ago

Have a receipt that states customer responsibility is 8 a day. Had the car for 29 days and they charged me over 1500. Worst customer service ever. Told me to call my insurance company and have them fight them. Why?? The receipt in my belonging says 8 a day. I will be happy to send said receipt anywhere they want to have this fixed. 

Robert 

on BBB

4 years ago

One week after returning a Hertz rental car to airport in Bozeman, MT I get a call from Hertz advising damaged was found on car. When I returned the car an agent walked around car and found no damage. I left the premises and received my receipt via email. If the car was damaged, it happened after I returned it. I contacted the Hertz operation at the Bozeman airport and received nothing but double talk. The whole affair smacks of incompetence and disregard for ethical business practices. 

Caterina I 

on BBB

4 years ago

I have never been more disappointed by a company. My friend and I rented a car for 4 days. During our trip a tire blew and we were stuck on the side of the mountains in BC with zero cell phone service without a shoulder to pull our car to. The entire event took us 10 hours to solve and we ended up missing an entire day of our trip. Luckily becasue we had insurance Hertz legally owes us for the tow truck and new tired we had to pay out of pocket for. Since our trip I have contacted Hertz 4 times by email with all the informat... read more

Misty D 

on BBB

4 years ago

Horrible experience and customer service! We would give 0 stars if possible. We reserved an SUV several weeks prior to our vacation. When we arrived at the airport, NOTHING was available even though we had already been charged for the SUV. While at the car rental counter at the airport, keys were dropped off for a small car and we took it as it was our ONLY option. We had 3 kids with us and it was 9:30 at night. We did not want to spend the first night of our vacation in an airport. The car was too small for 5 of us, DIRTY, ... read more

Francisco C 

on BBB

4 years ago

This was the worst experience I've ever had, I missed my mother's funeral because if the mistakes from this company.I rented from Hertz from CVG airport to attend my mother funeral. On the way to the funeral the car broke down, it took me 2 hours to finally get ahold of someone to report the urgency of the issue, but texting was the only option to report the issue. It took me an additional hour to finally speak to someone on the phone. Thats is 3 hours to report that my rental has broken down!! That is completely unacceptabl... read more

Rashaud H 

on BBB

4 years ago

Thieves at there rental car return in Phoenix AZ. Returned my rental forgot my prescription Gucci glasses. Filed a report glasses never found. Bad business and customer service. 

Andrea H 

on BBB

4 years ago

Do not rent from hertz! I rented a car from the hertz on line at the 15th in Panama city Fl. Got the confirmation by email along with the time to pick up. Called a taxi to go to the hertz office. When I arrive I'm told there are no cars. After a heated conversation the women behind the counter left the room. No let me see what I can do or I'm so sorry. I called back up there when my husband arrived back home and spoke to a manager. He put me on hold (I thought) to see what he could come up with. He never came back to the lin... read more