Hertz Car Rental

Kymberly P 

on BBB

4 years ago

I rented a car at Hertz Mesa Gateway Airport in Mesa, Arizona. The tire had a leak, spent money to fill tire at air pump. Spent 2.5 hours on phone trying to reach a person at Roadside Assistance who then told me to take car to tire repair shop for repair - why would I spent another 3+ hours at a tire shop when I rented this car? Strong armed Hertz into sending mobile tire repair to my Air BnB. Repair attempted. Next day low tire PSI, spent more money to add more air. Spent another 2 hours on phone attempting to contact Roads... read more

Rick DeBusk 

on BBB

4 years ago

Hertz Rental Car thinks they are the mafia. Collision center informs me my car is ready 2 days early. Fantastic. Try to return rental, Hertz tells me I am obligated to full fill my contract I am not permitted to return the car early. Upon return, tried to charge me every ancillary fee possible when car was returned to them in better condition then when I picked it up. Ditto the review right before mine from Rich H. Full tank of gas on return, documented. Cleaned at car wash, documented. I am not a smoker so nice try on that ... read more

Edward L 

on BBB

4 years ago

HERTZ SERVICE IS HORRIBLE HORRIBLE HORRIBLE!!! I PRE-PAID AND RESERVED A LUXURY SUV FOR A LONG TRIP WHERE I WOULD NEED TO KEEP CARGO COOL INSIDE THE SUV. WHEN I WENT TO PICK UP THE PRE-PAID SUV THERE WAS NO VEHICLE AVAILABLE!! AFTER I TOLD THE CLERK HOW DESPERATE I WAS SHE OFFERED ME A PICK UP TRUCK! SO ALL THE THOUSANDS OF DOLLARS WORTH OF CARGO GOT RUINED IN THE HEAT DURING THIS TRIP!! THE TRUCK HAD A TIRE LEAK AND AN HOUR INTO THE TRIP, WE REALIZED IT AND HAD TO CHANGE THE TIRE ON THE SIDE OF THE BUSY HIGHWAY!! HIG... read more

Andrea T 

on BBB

4 years ago

We picked up a Jeep Compass upon arrival at Ft. Lauderdale airport. It was dirty as there were fingerprints and body oils on the doors and media panel. It had a broken center console and the suspension was terrible. Our rental receipt showed extra charges for LIS and road side assistance which we specifically declined. A charge of $199 was added noting it was "accepted." We returned the car the next day per your corporate headquarters. We waited in line for 30 minutes, and we were rudely received by the man at the counter. H... read more

Ericka W 

on BBB

4 years ago

Call me the day of my reservation to cancel it due to not having cars. Very unprofessional. I made reservations on August 26 

Gary W 

on BBB

4 years ago

Hertz let us reserve a car days in advance and when we got there kept my wife in line wanting tons of info that was none of their business including our safe travels account as we fly in Kona Hawaii 2 weeks before. We had to jump thru hoops just to get onto the island I wasn't aware our medical info was any of Hertz business. Then they would not rent us the car with the same card we put into the rental app a week before and had also used to rent 2 cars with budget and Turo no prob.Both were easy excellent companies nice peop... read more

Lawrence H 

on BBB

4 years ago

Hertz officially lost a customer today. So last week, I reserved a car for Labor Day weekend (Because of course the farther out you do your reservation, the better the price.) However realizing that I didn't have enough on my credit card, we used my girlfriends credit card to pay for it. So reservation is in my name, payment in her name I called the location that I had the reservation at (Ontario International Airport in Ontario California) TWICE to confirm what I did was ok and there would be no issues. Both times it was co... read more

Wally Y 

on BBB

4 years ago

On 8/16/2021, I rented a Nissan Murano through my car insurance company, State Farm, using an approved claim for car rental. on 8/30/2021 I had to return the vehicle due to dysfunctional WiFi charger and a crack on the lower right side of the wind shield. The 3 Hertz employees were very rude and claimed that they had photos to prove the crack was not there when I rented this older vehicle with approximately 40K miles! the manager went to a back room and said she looked at the photos and there was no cracks; as an informed an... read more

Jim S 

on BBB

4 years ago

BEWARE!!! Counter agents are adding additional coverages, such as premium road service to your contract even if you verbally decline them. YOU MUST REVIEW YOUR CONTRACT BEFORE LEAVING THE COUNTER. If you don't review it and you find out only after the rental is complete, their "Customer Care" center will happily tell you no, they will not refund these charges (an extra $120 in my case), and "you should have read your contract". I asked to speak to a manager and they said one was not available but would call beck within 24 ho... read more