Hertz Car Rental

Michael M 

on BBB

3 years ago

Rude, fraudulent charges after car returned. They will not answer phone. The front desk will ignore you and be very rude if you question any kind of charge. DO not go to this dirty unprofessional business. They don't care about customer. Only charging you police insurance the same bill. 

Anonymous 

on BBB

3 years ago

312 merchants walk in Tuscaloosa Rental is the Absolute worst we traveled all the way from New Jersey to Birmingham Alabama to your agency in Tuscaloosa to pick up a car that we reserve for six and was told that we were one hour late and they gave our car away shocking appalling absolutely can care less the situation that they left us in blaming us for being late we were not late we later found out that this office does not do very well with car is being returned to this location this agency should be shut down this is absol... read more

Elizabeth H 

on BBB

3 years ago

I reserved through the app. The location I selected was closed when I was dropped off via Uber with a note on the gate telling me to call one of two nearby locations. I received no phone call, email or notice of any kind that this location would be closed, which is unacceptable. The two locations I was told to call did not pick up, which was a horrific experience when sitting on the side of the road, left by an Uber driver, frightened I wouldn't have a car to drive to my paid for hotels in nearby cities. I called Hertz's 800... read more

Sonya A 

on BBB

3 years ago

My daughter and I had a small hiccup during the car rental process, however, Basman with the Hertz at Jax airport was SUPER helpful and very calm while we were very nervous and stressed. He was AMAZING, knowledgeable and had us on our way in no time! Our 3rd party app stated we had reserved a "full size" car however, on the Hertz side the reservation was for a compact car and Basman actually took the initiative to meet us half way and gave us a small SUV! He is definitely an asset to Hertz!! Thanks for making our trip stress... read more

Marc C 

on BBB

3 years ago

Hertz sent us to a shut down location which it sent us notification. It then sent us clear across the city. This cost > $36.00 in cab fees. Upon arrival the employee was not helpful and rude. We were told there was nothing to be done and the the cab fees were 'unfortunate'. No credit to our rental fee would be made. We were then directed to a compact SUV - we rented and were charged for mid-size. We were told 'it's all that's available. We took the car as we had to get to our destination. Overall the experience was horrible ... read more

Marc P. 

on BBB

3 years ago

Landed at Sky Harbor in Phoenix and went to the Hertz counter. Very friendly guy who told me the pickup I rented was unavailable, but no worries I would get a FREE upgrade! I was offered a Ford explorer or Jeep Wrangler. We took the jeep and had a wonderful time. Turned the jeep, flew home, and found my final bill email. My free upgrade cost me $125. Lesson learned: if a sales rep smiles and their lips are moving their lying. 

Madison K 

on BBB

3 years ago

I had such a bad experience with Hertz. My partner and I rented a car and when we arrived to pick it up it was not available. We were told to cancel online, which I was not able to do and I've now spend the last three weeks on the phone with Priceline and Hertz to get a refund. I'm so sick of companies that make it impossible to speak with anybody and then transfer you endlessly. 

Helen W 

on BBB

3 years ago

Wish I could give a 1/4 star. Horrible. Horrible. Horrible. Pet hair in rear cargo area. Cup holders filled with dried on caked on residue from spilled drinks. Dried Bug secretions all over front bumper and grill. Car looks like it's been in a sand Storm. Low windshield washer light on as well as Low tire light. Hertz should be ashamed to allow a Vehicle to go out in such deplorable condition. If it were not for my Dealership paying for the Loaner I would NEVER rent a Vehicle from HERTZ. I DO HOWEVER CONSIDER THIS A TEACHABL... read more

Marlon R 

on BBB

3 years ago

If I could give you zero stars I would. So here goes my little story. -I called HERTZ the day before my pickup to ask if they could pick me (3 miles away) up and they said "no, we don't do that anymore". My wife took half the day off work the next day in order to take me and pick up the car. When I arrived, I was given keys to a very disgusting dirty white car. The girl who was assisting me didn't really care about why it was so dirty, and she proceeded with taking pictures of all the scratches and damage of the vehicle like... read more