Hertz Car Rental

Carman W 

on BBB

3 years ago

Customer Service / Billing Dept horrible horrible experience. I prepaid to rent a vehicle for 9 days and I had a emergency and had to return the vehicle back early. I called the office on 9/21/21 where I initially picked up the rental and explained my situation and they advised me that I can do an early return and there billing department would make all the necessary adjustment for the days that I didn't use the vehicle. So, I returned the vehicle back on 9/22/21 and the rep gave me the billing/ adjustment Dept. I called on ... read more

Janett B 

on BBB

3 years ago

If I could give it a zero I would. The female employees that work at New Orleans Airport Hertz are extremely rude. I went to the Gold member office because I am a Gold member, but they didn't want to help me because I made the reservation thru a third party. They had me wait 2.5 hours for the car eventhough I had a reservation. Did not care I was with my daugther who is handicapped and in a wheelchair. They made me wait outside in the parking lot. When I finally get the car, the car was dirty and did not have a full tank of ... read more

Ashley M 

on BBB

3 years ago

I would give them absolutely with out a doubt a negative no star review. I prepaid and made a reservation on September 9th for September 21st and got to the lot and no car to be seen and no reasoning behind it. I asked what is the point of a reservation if your not going to hold or reserve the car. My money was taken so I needed the product or vehicle at my expected time. So my time was 12pm for pickup and I arrived at 11:45am the attendant/employee said they don't have cars and don't know when they will have vehicles at the... read more

Alyssa B 

on BBB

3 years ago

Terrible company and service here in Augusta, GA. We reserved and prepaid for a mid-sized SUV five days in advance. When we arrived at the pickup location we were there for over an hour after being lied to multiple times and having to pay more money to get a vehicle that would accommodate our family. This company needs to train their employees better and also needs to not offer rentals for reservations that they do not have. An EcoSport is not a mid-sized SUV. This occurrence also made us miss one of our reservations for the... read more

CD 

on BBB

3 years ago

Hertz customer service doesn't care about their customer's. I've called three times. The first time I called asking about my charges, The customer service agent was very rude. I called for the second time Monday, September 13,2021. I waited to speak to a supervisor for 52 minutes. I was told their were no supervisors available by representative that answered. I was put in a que and was told that a supervisor would call be back within 24 hours. I wasn't contacted my anyone from Hertz within the 24 hours. I called back for a t... read more

Robert D 

on BBB

3 years ago

Liars and thieves. Give the illusion of low rates then make up false charges to increase their bottom line. In our case we rented a car, neither one of us smoke, but our credit card got charged for a smoking fee. Non smokers charged a smoking fee? LIARS AND THIEVES 

David W 

on BBB

3 years ago

Rude and abusive manager. We rented a large sedan (Malibu or similar) online and paid with a credit car that was confirmed by email from Hertz. When we went to pickup the car we and were told they only had a small Toyota Corolla and it would be the same price as the large sedan car, he said "take it or leave it", and we were lucky to get anything. We looked at the car and found it small, but we were stuck so we said we would take it. He continued his rudeness at the counter, and when I told him he was acting inappropriately ... read more

Mariano 

on BBB

3 years ago

Terrible experience. We called the number so many times and could not talk to a single representative on the phone. There is no excuse to not have a single person taking customer calls. We finally got someone on the line by dialing the roadside emergency number, but they were of very little help. Lastly, the price you think you're paying when you book is only a fraction of what you will pay with all of the hidden fees, mandatory add ons, and other offerings they try to scam you into. The representative tried getting us to pa... read more

Debbie P. 

on BBB

3 years ago

rental location: 6897 perimeter rd, Seattle, WA THE EXPERIENCE I HAD FROM THE MOMENT I WALKED IN THE DOOR WAS EXTREMELY RUDE AND UPSETTING. I honestly have never been talked to or treated so rudely in my life . The women who I later learned her name was Jessica (she lied about her name when I first asked) , and the other person with large gauges in hers ears went out of there way to be rude and obnoxious! Trust me, they have zero respect for people. I reserved a car for 2 1/2 weeks (prepaid). When I arrived at the rental... read more