Hertz Car Rental

Talon L 

on BBB

4 years ago

This company does not take safety seriously. Put me in a mini van with almost 50,000 miles. When breaking the car would wobble during normal breaking and pull during aggressive breaking. I returned the car and informed them of the safety issue. They said since I didn't call road side assistance and just returned it there was nothing they could do for me but a $50 gift certificate. I told them to throw the certificate in the trash as I would rather write a review. (I never write reviews) Don't get in Dodge Minivan with licens... read more

Jean J 

on BBB

4 years ago

I borrowed a car from this location for 4 days and during those 4 days, I dealt with a MALFUNCTION warning with a neverending tone. I took it to a Pittsburgh location since that was where I was for most of those 4 days and they "didn't have any cars for me". This review is really a review for Hertz as a "national" corporation rather than an individual review on just the Newark location- the folks at the Newark location were actually quite nice about the situation but couldn't provide any solutions. I was asked for my feedbac... read more

Christopher S 

on BBB

4 years ago

Horrid customer service. More akin to highway robbery than a business. Went to pick up rental at 1130pm at MSP from a completely incompetent employee. Asked for my phone number several times despite having a reservation. Charged for all insurance against my will. Was told to take it or leave it. Rental inside windshield was so smudged it was hard to see through.. Next day I called customer service and asked to return the rental early to not pay exorbitant insurance fees, they offered a $100 voucher which I turned down. I hav... read more

Bill N 

on BBB

4 years ago

Returned a vehicle after vacation in Northwest. @ months later received a bill for damages to vehicle. The vehicle was returned in same condition as when drove out the lot. Renting from airport was a challenge, even though we had a reservation. We are older and responsible, and there was NO damage to the vehicle when returned. I believe this is a scam. 2 months later? Who has rented the vehicle since then? Not happy with Hertz. 

Linda C 

on BBB

4 years ago

We (4 people) had a flight to Denver on 8/13/21 that was canceled. We did not go. Tried to cancel our car with Hertz but they refused to return our 700.00. After many calls they still refused. They are SCAMERS of the worst kind. 

cheryl h 

on BBB

4 years ago

Worst car rental ever. The compact car was so expensive over $1000, smelled so badly like smoke that I had to leave the windows down to breathe well. While driving it sounded like it was going to break down at any moment. Extremely dissatisfied and disappointed. 

Polly S 

on BBB

4 years ago

Rented a car from Hertz in Arizona in August with temperatures exceeding 100f. The air conditioning broke and then the battery died. Hold times for the 24 emergency service exceeded one hour and the representatives offered no solution other than to buy a battery and replace it and drive 100 miles to exchange the car. We drove to the new location only to find they did not have any cars. Had to drive 400 miles with children to exchange the car without air-conditioning in 105 degree weather. Customer service, safety standards a... read more

Curtis 

on BBB

4 years ago

They tripled the price of a reservation without telling me after the reservation was committed by the company. I only found out about the increase after seeing news from other people that they did the same thing to them. 

Rob W 

on BBB

4 years ago

would give them zero if i could. no customer service - period. cant get on the website, cant get anyone on the phone, car wasnt available even though i had a reservation. no coms from the company and no way to make a complaint to corporate. obviously this company is too big to care about individual customers. ill never give them my business again