Hertz Car Rental

Meredith R 

on BBB

4 years ago

I paid over 700 dollars for a rental in Bozeman MT in June 2021. I was rented a 2021 suburban and the vehicle leaked gasoline from the time we picked it up until the time we dropped it off. We contacted the location we rented it from, the Jackson Hole location, and Hertz corporate and NO ONE offered any solution. The Bozeman Hertz manager lied and said he credited a days rental back to my card. I guess if the vehicle had caught fire, maybe that would have generated a response. I have emailed, called, and wrote Hertz corporat... read more

jay a 

on BBB

4 years ago

Hertz once was the best (and most expensive) place to rent a car. One paid for service and reliability. Last week, we received neither. 1. Hertz rented a defective car that would not start. 2. Their solution after being on the telephone for 1.5 hours was to pay $75 for a battery jump or ride 90 minutes with the tow truck to the nearest hertz location for a replacement then drive 90 minutes back. neither alternative was acceptable. at the very least, one should not have to pay for a simple battery jump or replace as the custo... read more

Laquanda M 

on BBB

4 years ago

I've been renting cars from Hertz since February 2020. And I'd usually extend the rental weekly so every 7 days. They will not give me my deposits back. The first one was for $200 and the second rental was for $500. Corporate won't even contact me in regards to the matter. No where in the contract does it say I WON'T receive my deposit back if rental is extended. The customer service is horrible. There isn't a corporate number to even reach anyone only an email. The location at 632 Valley Brook Road in Decatur, Ga is a joke.... read more

Golda L 

on BBB

4 years ago

I reserved a car for 12:00. I got there at 12:15. They told us they don't have the car we reserved but they can give us a smaller car. We agreed because we didn't have a choice. Then they took 40 min to clean the car. The car was running the whole time, using the gas that we paid for. 

Alexis S 

on BBB

4 years ago

Like tons of others here, would leave no stars if it was possible. Getting the car in Winston Salem, NC was fine. I was able to pick up the car early. I was told the charge, told that there was a security deposit of $200 that would be refunded when it gets returned (normal) and confirmed the location I was dropping off at. It was a one way trip from Winston to Beachwood, Ohio because I bought a car up there. After 8 hours of driving I get there...it's a hotel. Confused, I go to call the location number. They are closed. I wa... read more

Bennette D 

on BBB

4 years ago

We are loyal hertz gold members and have rented exclusively from them for years. On a recent trip to Colorado we made a 3 day reservation for a SUV from the Denver airport costing $1,151.09. Prior to the trip we price checked the rates and found that they had dropped by $800.00. We called the Hertz line and were told that they would adjust the reservation to reflect the new rate of $385.84. After renting the car we realized that the rate hadn't been adjusted. We spent countless hours over several days on hold, when we finall... read more

Marvin T 

on BBB

4 years ago

I would live 0 star if I could. I do not recommend booking with this company. I had a trip planned to Portland and booked an car through them a month prior to going. Not even 24 hours before picking up the car Hertz called me to tell me that they had no more cars available, they had overbooked. I spoked to the women "Tracy" who had been calling "MANY" people to say that they would not have a car for them the next day. She told me that there was nothing she can do. She laughed at me and said "You're not the only person withou... read more

La M 

on BBB

4 years ago

Hertz has deceptive rental agreements. Even if you pay in advance and all of the details of your rental are clearly stated, they still charge your card extra fees after the fact. I asked the customer service rep to tell me exactly where on the pages of the rental contract is the extra intercity fee explained. He said it was not on the contract, that it is a verbal agreement at the time you pick up the vehicle. My contract clearly states that I would pick up the vehicle in Charlotte to return in Raleigh. I reviewed the contra... read more

Sylvia B 

on BBB

4 years ago

I had a bad experience with Hertz Corner Brook NL. I needed a car the turbo went in my SUV. Because of COVID restrictions being lifted there were no car rentals, so the Dealer who was dealing with my SUV got me one. I had it 24 hours and on my way back a Semi passed me and a rock cracked the windshield. I told them what happens all well and good. I checked my credit card a few days later and saw a 471 dollar charge. I called up the office and asked why, she informed me it was because I was smoking in the car and ashes on the... read more