Hertz Car Rental

Sean B 

on BBB

4 years ago

I have been trying to get in contact with a member of management about an issue I had awhile ago. I was charged $2350.24 for one month following the same time I was charged $1631.99 for two months. I was told the third month would be the same rate as the first two months when I rented the car. I had the same car for the entire time with no lapse in time. I want to have this issue resolved peacefully. All I am asking for is to have the the rate corrected like I was told when I went to the union city location in Georgia. I als... read more

Tarren L 

on BBB

4 years ago

So we originally rented a Ford Escape from the Parkview dr location that had terrible brakes. We then came to this location to get a new vehicle. Two and a half hours into our trip the vehicle stopped accelerating, started smoking, and then shut off. We checked the oil, and there was literally ZERO oil in the vehicle. We were rented a vehicle that had absolutely no oil in it. Isn't checking fluids a mandatory part of daily tasks? Currently we have been on hold with roadside assistance for an hour waiting for someone to answe... read more

Tom B 

on BBB

4 years ago

So I'm going to give Hertz ONE star due to the fact of the PHX Airport facility...otherwise they'd get none! I run a Tow Truck and was called by our Highway Patrol to respond to a disabled vehicle on Interstate 8....MILES upon MILES of nothing but desert in any direction. This poor woman had been on the phone with the CUSTOMER service line for TWO hours prior to my arrival on scene. I proceeded to load the vehicle and got the customer into my truck where there was AC...STILL on the phone with C/S...and getting NO help. "She ... read more

MS. Sands 

on BBB

4 years ago

I received a letter stating that during the time I rented vehicle from Hertz in Macon. GA on *************. the assigned to me sustained damage. I had date stamped pictures of the vehicle I rented from Hertz that I took before leaving the lot. The Car Rental Agent went outside to look at the vehicle before I even got up to go outside to view the vehicle with her. Please be advised that the Car Rental agent and I both walked around the vehicle. I pointed out the damage to the vehicle and verbally said to the Car Rental Agent ... read more

Rebekah E 

on BBB

4 years ago

I would leave zero stars if I could. Their agents at FLL airport had no knowledge or ability. They lied and tried to force me into 100/wk higher than my reservation. I ended up canceling and walking away and going to avis. 

Matthew G 

on BBB

4 years ago

Arrived on 7/3. I have been a gold member for 21 years. I went to the Gold board to see where my car was and upon noticing my name was not on it I returned to the "GOLD Member" counter. That's where I encountered *******. Without asking for any information, he told me I am not a GOLD Member and to get in another line. I went to the other line and found person that helped me adjusted the reservation to be GOLD. We were then told an hour for car. Another couple came in and had the same issue. Only with this couple, ******* was... read more

David Z 

on BBB

4 years ago

Long story short: Had a reservation at Orange County Airport, long line. After 30 minutes in line, Hertz person comes out and says 2 hour wait; no more cars. Blames everything on COVID and lack of personnel. Horrible service and terrible communication. BTW, other car rental agencies experiencing the same thing at OC Airport. 

Colten R 

on BBB

4 years ago

I don't even want to leave them one star because they don't deserve it. Raked me and my wife over the coals after our honeymoon, our flight was cancelled and I had to get back to Pittsburgh PA from Newark NJ before work the next day. We were forced to rent a car under our circumstances and they knew they had us. Guy in front of us payed a 1/3 of what we did as he had a "reservation" and was returning the car to that same location in a couple of days. Lady at the front desk was a word I don't feel comfortable saying on here. ... read more

Jessica C 

on BBB

4 years ago

I placed a full size SUV on reserve and when I got to the location was told that I had 2 reservations. The SUV was cancelled and then the other car reservation was made. (a KIA and not a truck) This was a moth ago, and today see a charge for 693.00 to my bank account made yesterday. I called the customer care center and was advised that they do not have any reservations made for me to call my back and report it. I also called that The Westover Terr location in Greensboro where I went and the girl (Vilma) that I spoke to hung... read more