This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hertz Car Rental
- Transportation Services
- Cody, WY
About this business
Location details
3147 Duggleby Dr, Cody, WY, 82414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would give zero if I could , I left my card in one of the cars , went back to ask if it was found was told no so I cancelled and got a replacement card .. 1 month later I got a charge on my account for $737.34 from hertz. So either the person after me used my card fraudulently to pay for their rental or an employee , which they are all ghetto so probably so , stole my information & charged my card . The hertz corporate office is useless, he acknowledged my card was used for someone else's name (****** ******) but cannot is... read more
Horrible company! Poor customer service. Big ****** as well. I wouldn't rent a scooter from this company! They never issued me my $400.00 refund that they were suppose to. You can't speak with anyone directly from this company. There customer service was no help what so ever! I sent several emails regarding my refund to Spiros ****** (Houston Function Manager) and no response after he stated I would be issued a refund for their mistake. The only way to contact him is through email which is absolutely ridiculous to me! Know c... read more
Worst Customer Service Across the Board If I could put zero stars I would. This was by far the WORST customer service I've had renting a car. Our car reeked of cigarettes. Cigarettes make me nauseous, my granddaughter is asthmatic and my wife gets horse. We went back to Hertz to get another car. They sent us 25mins to the airport because to trade the car. The manager are the airport told we needed to go back to the Hertz we rented the car from. They literally sent us on a wild goose chase. We called the 800 number and they w... read more
We reserved luxury car for vaca. We had waiting for us an Impala, 2018 maybe, covered in mud, they did offer a wash ticket. I wouldn't have driven/ridden in that vehicle across town. This was Hurstbourne Ln location, Louisville KY.
Worst Service ever. Rental car died on the side of the road. 100 degree heat. Nobody would answer their emergency roadside assistance call for almost 2 hours. They were still charging my credit card 3 days later even though they had towed the vehicle. When you get someone on the line, they are unable to help. Avoid this company at all costs. It will drain your time and energy.
Do not expect any customer service from Hertz. Our Hertz rental car broke down and we called their road side service. No call back. Tried 100 times in 48 hours. The airport agents would refuse to help and put us into road side service system. After 48 hours, we found a mechanic to fix the problem so we could get back to the airport. Arriving an hour past the return time, we were charged $200 extra. After some haggling, they gave us $150 worth of coupons, but never compensated us for not having a car for the weekend. I opened... read more
I was charged for 2 additional drivers when I only had 1! I have emailed and called and still haven't received an explanation. I will bite the bullet on this one, but NEVER rent from them again!!!!
This business can not be trusted. Hertz will always try to rip you off. I just pre paid for a 2 week business trip and returned the car a week early. They kept all the money despite promising me a refund of the difference. I should have received about $600 back. They always find a way to add fees but they are getting out of control. Do yourself a favor and rent from anyone else.
From my recent experience with renting the smallest vehicle that was available, which was the 2021 spark vehicle, it was not the best experience at all. I needed to contact them directly on the phone to work out a price with a collision shop for almost a week and I never could get a human on the phone to speak about the ordeal. This company is basically price gouging at this time and it is horrible. I was in an emergency situation which was the only reason why I had to rent this vehicle in the first place. The Collison shop ... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.1 star rating with 1,561 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com