Hertz Car Rental

Shauna C 

on BBB

4 years ago

No way to reach a person for customer service I cannot get info from email phone Facebook 

Dana C 

on BBB

4 years ago

My daughter's corporation uses this company for rentals when she travels. She has been left stranded overnight with a car that has a defective tire. She had a 2 hour drive to her destination with this tire that started losing pressure and air. She called and stayed on hold for 2 hours before being told that someone would come and rectify the problem...they never did. She waited 6 hours for help that never came. She called back and was told she either had to wait hours on hold to speak to roadside assistance or not be helped ... read more

Mike A 

on BBB

4 years ago

I arrived at the airport with a confirmed reservation to rent a car with two car seats. The hertz employee said he didn't have my vehicle or any vehicle for me. My family was stranded 3 hours from our home and had to rent a limo to get home. The agents said we have a glitch in our system and it will probably happen to more people tonight. Please get out of line sir. No apology and not a care. Truly the worst customer service experience I have had with any company of any kind. 

Shane M 

on BBB

4 years ago

So we rented a van from Dollar/Hertz/Thrifty car rental. We blew a tire near Kearny, AZ. Lucky we were near a NAPA tire company. They help us put on the donut and inspected our other tires which they feared were old and one had wire showing and they were afraid that it would blow out on us. We drove back to San Manuel on the donut trying to call customer service to see what to do. They would not help us and sent us to roadside assistance. Our call was drop several times as well being on hold for 3 plus hours. We even called ... read more

Dylan R 

on BBB

4 years ago

They told us we were getting upgraded but did not tell me it was going to cost $490 extra. I tried to get my money back but customer service wouldn't budge. Then after I paid them over $800 (all charged to my credit card), they have been sending letters saying I still owe them money. Worst car rental experience ever. 

Sharon P 

on BBB

4 years ago

Hertz is the worst. Never ever rent a car from them. I repeat do not rent a car from them. I made a reservation for an economy car for 205.00 and ended up with a bill for 1431.00 because they did not have what I reserved and charged me 400+ daily for a car. The worst customer service. They keep transferring you to different departments you leave a voice-mail to never receive an answer or even a resolution. I am still in disbelief that this company is still in business!! Disguisting 

Isabel 

on BBB

4 years ago

A nightmare from the moment I arrived to counter. Over 50 people on line 2 agents. Finally stepped outside to get car noons was around to answer any questions. I finally found someone who was rude and start mouth. I pulled out of the Fort Lauderdale airport no windshield fluid which is a must in Florida. The key fob battery died within 2 hours I had to go replace it. The car died twice on me. I tried to call their 800 number and was not able to get through to anyone. Called AAA waited an hour and a half for them to arrive.th... read more

Drew H 

on BBB

4 years ago

I paid for a car rental two weeks in advance so I could drive to Houston intercontinental airport and not leave my car at the airport while I was gone for a few weeks. I checked with them the day before I was gonna leave and was told there was a possibility that they might not have a vehicle for me,imagine if I would have waited to go pick it up the day that I needed it, I might have missed my flight,the thing that made me mad was the "thing" for lack of a better way to describe the lazy,lying,excuse for a car rental profess... read more

Kimberly A 

on BBB

4 years ago

On April 22, 2021, I rented through Priceline, a van from the Arvada Colorado Hertz. After 6 months of trying to place my 92-year-old, bedridden mother into a nursing home during a pandemic, I was successful and was flying from California to clear out her apartment. I had only 5 days to accomplish this task. I received *several email confirmations before the date of pick up. On the morning of May 24, 2021, the day I was to pick up the van, I received a call from the manager of the Arvada Hertz, a Nhi Collins, stating my van... read more