Hertz Car Rental

Morgan R 

on BBB

4 years ago

I would give zero stars if I could. They called us at 10:30am the day we were leaving for our trip and cancelled our reservation. We were going to pick up the car at 4:30pm. They left a voicemail on my boyfriend's phone - him and I both tried calling for almost 2 hours until someone decided to answer. They pretty much told us sorry about your luck, not our fault. What is the point of making a reservation two weeks in advanced when they can cancel on you last minute because they don't have any cars? Very unprofessional. We wi... read more

Connie A 

on BBB

4 years ago

I reserved an SUV through Hertz Customer Service to use a Customer Care Certificate of $200 towards my rental. Was instructed how to reserve the vehicle and to present the certificate upon arrival to pick up the vehicle. I checked with the main Hertz Customer Service three times prior to my trip to be sure I was doing everything correctly with the credit. Was assured I would just need to present the certificate upon arrival and they would credit my card. On arrival, I was told because I prepaid the reservation, I could not u... read more

Joseph W 

on BBB

4 years ago

This was the worst experience of my life. We tried to rent a car in vegas so that we could take a trip to LA. We booked a mid sized SUV and when it came time to pick it up, we had to wait in line for 2 hours. When we got to the front, they said we were late for our reservation and that they already gave our car away. They refused to give us another at their lot and sent us to a different hertz to pick up a car. We were forced to walk 1.5 miles in the 100 degree heat to pick up a car. Once we got there they gave us a mustang ... read more

Marcelo H 

on BBB

4 years ago

This business is not customer friendly, we got stranded on the freeway for 9 hours, the rental car we had did not have a spare tire and we got a flat tire. Hertz could not help us with another so we had to purchase a new tire at 1 in the morning. We are still waiting to get reimbursed for the tire, it seems like they do not want to pay us the 200.00 for the tire we purchased for their car. We will never rent from Hertz again. Bad business... 

Donna R 

on BBB

4 years ago

Poor Customer Service!!! I recently booked a reservation for a 7 passenger SUV, two weeks in advance and received confirmation from this location stating that the car would be available. The representative from Hertz who described himself as Harry called me on the day of me picking up the vehicle to say that they were getting cars in and that he would call me back. He was rude and didn't have time to address my concerns nor offer me another option. Sadly, He never gave me a curtesy call to let me know they possibly overbooke... read more

Cody W 

on BBB

4 years ago

Hertz charged me about $200 in extras fees and taxes, and now I can't get a hold of anybody to help me out, and when I do get a hold of someone, they ignore me as soon as I start asking questions. I rented a car in Hawaii for 3 days, and my base rate was about $340. The taxes and fees I got charged at the counter ended up being $357, which somehow was more than the rental car itself. Come to find out, all of my taxes and fees were charged based on a $1,500 rental. I spoke with one agent who stopped replying to my emails when... read more

Emmanuel N 

on BBB

4 years ago

I rented a car and returned it a day earlier. I have to go back and forth with the Hertz billing department. I waited on the phone for 2 hours for help that never came. Finally, when they pick up the phone, they never apologize too. Yet, I haven't still received my refund yet This is the most worse rental car I have ever used. Poor customer service and the worse of it is their billing department not being professional to customers. This is my first time using Hertz, but how they treated me, I will never recommend their servi... read more

ajdunn 

on BBB

4 years ago

Yikes! I don't recommend this location. There is a very pretty girl with long braided hair that has very poor customer service. She was very rude to my mom who is in her 60s. They were having an argument. I approached and told them both to just stop taking to each other. The manager held the associate back and tried to get her to go inside, she would not, she continued to make snide remarks as my mom was getting in her rental vehicle. She also mouthed off to me. I responded says "please don't come at me, I'm pregnant ... read more

Tamiko D 

on BBB

4 years ago

I rented a car through Priceline hurtz car rental through Fort Lauderdale airport customer service was OK I get the car I pay for the car in advance to Priceline $391 I had the car for one week I get the car back to Fort Lauderdale on July 3 earlier than expected everything checked out well they charge my car $315 extra was not aware of any other charges I've been calling both Priceline and Hertz with no help I don't understand why I would have to pay over $700 for a car rental for one week I would not be renting a car to ei... read more