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Hertz Car Rental
- Transportation Services
- Cody, WY
About this business
Location details
3147 Duggleby Dr, Cody, WY, 82414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely horrendous customer service. First of all, it was extremely difficult to reach a live person. All the prompts were ridiculous. I had to call in multiple times to re-navigate the system to speak to a live person regarding my rental. Secondly, being honest & respectful of others cost me $230. I was diagnosed with Covid on my trip. When I made my initial call on Saturday the gentleman told me I would not be charged any fees for them to pick up my rental. I thought they would want to be aware of my situation. When I c... read more
I have rented from every rental car company imaginable and will never again rent with this scam of a company. Renting a car for a single day turned into a $600.00+ bill when the company claimed superficial damage to the hubcap. I always take pictures of my rental before and after returning - there was 0, I say again, 0 evidence of damage to the vehicle. I submitted the pictures, they refused to lift the claim. Luckily I had insurance to cover the damage thru my credit card - however I've never had such a malicious experience... read more
Do not rent from Hertz. After paying for the rental in advance through Expedia, we were charged hundreds of dollars and received harassing calls and letters. We rented a car for four days and returned it one day early at the same location where we picked up our rental (the Pensacola airport). We even spoke to a Hertz representative who collected the keys. We were then charged $50 daily for failing to return the vehicle. Then, Hertz began calling daily with harassing phone calls requesting the vehicle be returned. We also rec... read more
NEVER AGAIN HERTZ. Service up front was nice and efficient. But if you need more than that initial interaction, beware. Our car broke down and we needed a rental. Got it,, tossed our stuff from the broken down car into it. Good. But then,, turns out we needed it for longer, so I tried to extend. After almost 4 hours I gave up. They charge an extension fee to the same reciept/invoice number as the original transaction which apparently many many banks will not accommodate because it looks like they're trying to make the same c... read more
THIS IS HOW HERTZ GETS YOU THERE! My wife and 3 kids broke down in Union City, Ga. and had to have the car towed home. We chose Hertz to rent a car to get home. I made a reservation on the website for the managers special for 1 day 11:30 to 11:30 the next day. When I pick the car up I'm informed they don't have the managers special and I'll be charged a $35 upgrade fee. I have no choice, I'm stranded so we're headed home. A couple miles down the road I look at the contract and it says FULL tank of gas, I look down to a QUART... read more
Very impolite staff at Hertz office of Renaissance Hotel in DC. You cannot depend on this company, because even if you have pre-paid rental, they might not have a car. Most likely you will not be able to go back home if you reserve a car at Hertz. DON'T RENT CAR FROM THIS COMPANY!!!!!!
Don't rent from hertz! Huge line at the Lax California airport. Then old car with no car play we had to hold the phone . Not safe car my son got hurt when he entered the back seat in his head. Also they change $70 for cleaning $58 for toll doesn't matter if you didn't want to pay for cleaning and clean yourself or if you wanted to pay tolls when you pass or on the app! I will never use Hertz agin!
There is zero communication between Hertz individual rental offices, the multi monthly rental office, the roadside assistance program, and the plate pass program for tolls. Each one just slaps Hertz on their building and then use their own individual systems for everything instead of maintaining any kind of coherent and consistent method of organization. Our business (AMC) used them for rental vehicles - well over 200?year when all was said and done. The rates were fine and reasonable, but the customer care was terrible. N... read more
I will never rent from this company again. I rented a car for 2 days at the cost of 214.00, when I got the statement on my credit card there was an additional charge of 225.00. When I called the company they stated that the charge was all the fees. I requested the itemized receipt, and while going over it the lady said that we agreed to all the fees and would not put me through to anyone else. Let's think about this, why would I agree to all the "hidden" fees when it was literally double the cost of the rental. General Busin... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.1 star rating with 1,561 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open at 9:00 a.m.
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