Hertz Car Rental

Elisabeth T 

on BBB

3 years ago

If only there was a 0 ☆ option! Worst customer service experience ever! Save yourself the frustration of dealing with people that hate their jobs and go anywhere else or just walk! 

DB 

on BBB

3 years ago

I wanted to give you no stars but I had to put one I rented a vehicle and paid up front to go to see my son's game and when I showed up to the rental place they sent me to it was closed and nobody knew it was closed nobody took responsibility for it I was reimbursed nothing but what I paid for the car and I still got charged insurance, still had to pay for the Uber, had to cancel the hotel and miss my son's game thank you ********! 

Josie V. 

on BBB

3 years ago

The worst experience to date. Don't ever acccredit them. Maxed my credit card with erroneous charges. 

Maria N 

on BBB

3 years ago

I live in an agricultural community in the mountains called Bozeman Montana. My family has been here for over a 140 years.. They literally designed and built the building that Hertz sets in. It's winter. Fortunately, I hit it dear the night before Thanksgiving. Is not a lot of rental options on Thanksgiving in Bozeman Montana. So ended up at Hertz at the airport.. They wanted to put me in a little sports car that art that would be literally dangerous to drive-in our current weather conditions. So I asked them if they had any... read more

Leslie T 

on BBB

3 years ago

I returned my rental car on the correct day and an hour or two early. My credit card is still being charged for the car I returned, they are saying I still have it. They give you no proof you returned the car, I got mine at Denver International Airport. When I pulled into the lane they told me to other rentals were being returned. A lady took the keys while I got my bag and told me I was good to go. I got a phone call from them telling me to return the car, that's the only way I knew they were saying I still have it. I check... read more

Jeremy E 

on BBB

3 years ago

Hertz has the worst customer service I've ever seen from a company. I had some issues with my rental and when I returned it I brought it up to manager on duty. Said I would receive a credit back which would have totally satisfied me. Waited the appropriate amount of time. Could never ever get someone on the phone from the local rental during my vacation. Then had to hunt down the corporate 800 number. They said it wasn't ever entered into their system so they no can't give me my refund. I placed a complaint into the system f... read more

Samantha M 

on BBB

3 years ago

I rented a SUV from Hertz through Priceline 6 weeks in advance. I paid on the day of the reservation; it was $374.77. We were in need of the vehicle for a family trip 700+ miles away. The day before we were to pick up the vehicle, I called Priceline to push back our pickup time. I was informed that I needed to contact Hertz. I tried for well over an hour to reach someone at the local office to no avail. I reached out to the 800 number and spoke with someone. She tried to transfer me to that location with the same result. Lat... read more

Nadia D 

on BBB

3 years ago

1 review just nowNEW-Edit Spent more than 5hrs trying to get a tire replaced or a replacement vehicle. I called the company and informed them that the tire cap was missing and that I had an issue with the tire. They informed me to put air in the tire. I called the next day for a replacement vehicle no replacement at the time and that I should put air in the tire or take it to the tire shop. I went into the office 5304 Raeford Rd, Fayetteville, NC 28304 and waited for more than two hours to get the branch manager. The site ... read more

Robert S. 

on BBB

3 years ago

WOW!!! Hertz, you've obviously taken your eye off the prize as of late. My poor experience - had to cancel a trip due to health reasons. Canceled 3 days in advance and I'm being charged $100 cancelation fee. Bad, Hertz. Very. Very bad.