Hertz Car Rental

Lora D. 

on BBB

3 years ago

My rental car had a blowout I had no roadside assistance for over 24 hours at Texas main airport 

Steve D 

on BBB

3 years ago

Charged me 100 for gas when tank was completlely full when dropped off. Then when I dispute charges they tell me I have to provide gas receipts to prove tank was full. 

Valerie L 

on BBB

3 years ago

These thieves need to have their business license revoked. They quoted me $1500 to extend a mid-size car rental one week. Went on-line and mid-sizes were available for a new rental at $400/week. After an hour of being transferred between offices, I finally managed to talk to a real person and get it down to $500/week. I WAS a long-time customer due to my work. I'll rent with anyone ELSE but Hertz from now on. 

Naomi O 

on BBB

3 years ago

I was picking up a rental I booked through Hopper at a Dollar managed by Hertz in Nashville. A woman named Billy working the desk near baggage claim who was managing the Hertz rentals (Dollar, Thrifty, Hertz) was extremely rude and went out of her way to make sure we had the most unpleasant experience possible. She was rude to us the second me and my fiancé approached her. I can deal with rude, but that was not the worst issue. I gave her my debit card which can be used a credit card (my bank has the option to switch my deb... read more

RFP 

on BBB

3 years ago

Scammed us out of the car we prepaid for. Offered us a car they knew we wouldn't want and then a more expensive option which we had to take ( of course! rip the customer off right at the start) made us wait almost an hour just to return the keys then never gave us a receipt. Now they are attempting to charge us 45 a day late fees and im pretty sure they will try to report the car as stolen ,as they have to hundreds of other unsuspecting customers. My wife tried to call them and as soon as she stated what the problem was, the... read more

Heath B 

on BBB

3 years ago

My Hertz experience was one of the worst car rental experiences I've had I have rented cars all across the United States Jamaica Hawaii Grand Cayman's and this is by far the worst experience I have ever had the individual assisting me With getting my car he was no help at all he was more interested in antagonizing me and making me more frustrated than I already was making a bad experience even worse 

John B 

on BBB

3 years ago

We rented a Nissan Rogue from Hertz Beltline location in Mobile, Alabama on a Friday evening about 4:30pm, returning the following Monday. We drove the car home and parked it overnight. We were supposed to drive out to Texas the next day. The next morning when we got in the car to leave it smelled like vomit. The stench had eked out of the fabric and it was profound. We drove to get breakfast before leaving town and the smell was making us both sick to our stomachs and giving us headaches. There was no way were spending sixt... read more

Nicholas P 

on BBB

3 years ago

This is a review about Hertz in general. I was trying to cancel my reservation that I made 20 minutes earlier. Their response was to send me to priceline, but when I go to priceline they tell me I need to talk to Hertz. To make matters even better when I call Hertz their phone system tries to push me back to the internet instead of talking to a human. When you finally get to where you are almost to a human then they threaten to charge you 5% if you make any changes to your reservation with a customer service agent. If you wa... read more

Belinda D 

on BBB

3 years ago

Nov-2021 While picking up the rental was told that the insurance that I purchased online to cover the car did not show up on their end, even after me showing that everything was paid in full through AAA. Nevertheless, I paid them for the additional insurance which was more than what I had already paid for. I told them that I needed an additional driver on the contract which I was never told that there was a fee for that, so there was another charge. I received my receipt via email from AAA which was $140 for one day for a mi... read more