Hertz Car Rental

Nicole P 

on BBB

3 years ago

Employees are rude. When you try to contact them about it is impossible to speak to a person. And when you do get to someone they send you right back to their horrible website. If you want to be stuck without a car because their employees decide they just don't want to do their job then, by all means, use Hertz. And they will do absolutely nothing about it. But if you go two counters over to Budget they are nice and friendly and will make sure not to leave you stranded. 

Keith B 

on BBB

3 years ago

My family rented a car from Dollar for use from Sept 4, 2021 to Sept 6, 2021. We picked up the car, a 2018 Chevy Equinox (vin *****************), on Sept 4th. On Sept 5th, the car lost power and would not move. The car was towed the same day. Called Hertz and was promised a refund of our money on 4 different occasions and have not received a penny. This company is worthless. 

Brenda W 

on BBB

3 years ago

DO NOT TRUST THIS COMPANY! I hope my review saves others from the extremely devastating experience they caused me! They saved my card information after my 2 day rental & later charged it for a bogus week long rental in another state! Over $1200!!! All because their electronic records showed the last info saved was my info. DO NOT TRUST THIS COMPANY!!! I did a 2 day rental. I had no idea how horrid this company was. Hertz gave me a car that broke down on the interstate from the Pensacola airport. It completely quit workin... read more

Denise M 

on BBB

3 years ago

Hertz Rental Car: I've had nothing but issues with Hertz Customer Service as well as with the vehicle I rented while on vacation in Arizona. I cannot give you all the detailed information as I had done "numerous times by phone" from July 18 thru approximately August 21, 2021. I was told EACH TIME that I called, by either C/S or roadside assistance, that my concerns and calls would be notated on my account. I even spoke to supervisors! I called to verify such, prior to writing you, lodging a dispute and complaint against poor... read more

David S. 

on BBB

3 years ago

I reserved and paid for my rental via Priceline. At the desk, i was asked if I want to purchase daily insurance for about $40 - which I declined as my credit card offers that for free and Priceline offers it for under $14. The next thing I know is i was charged $39.99 a day for the insurance. I called Hertz Customer service and was told a manager will call me back, I'm still waiting 2 weeks later. I called again a few days later and was told that they do not see my signature and i will be refunded in a few days. It's a week ... read more

Anna C 

on BBB

3 years ago

I rented a car from Hertz through Expedia. It was a nonrefundable rental worth $110.00. I did it through Expedia because it seemed convenient. (Warning: Huge mistake). I ended up extending my trip two days, flying out two days earlier than originally planned, so I wanted to rent the car for an additional two days on the front end. I literally just want to give them more money to keep the car for an additional two days without having to go back to renew the reservation. I would have been willing to "upgrade" the rental just t... read more

Anastasia G 

on BBB

3 years ago

Hertz trades on its name, but it's a scam. You save money if you pay for your rental ahead of time. So we do. They do not mention that if you cancel that rental, even if you do it in a day, they will keep a healthy "service fee." Also, when you cancel, you get NO CONFIRMATION of cancellation via email, and your cancellation number is exactly the same as your confirmation number. You are effectively at their mercy. I suggest you find another car company, even if this one has the car you want. You just can't trust them. 

Shawn K 

on BBB

3 years ago

Very poorly run company. I rented a car in Pensacola on May 9th and returned on May 10th in north Alabama. During my October credit card billing cycle I finally saw the charges which were three times the agreed amount. My credit card company had blocked the majority of the charges which came to almost 7000 dollars because Hertz said I had the vehicle for 25 days. They sent my account to a collection service. I called customer service numerous times plus I sent a copy of my receipt to their email address 5 or 6 times. I got n... read more

George B 

on BBB

3 years ago

Hertz/Thrifty Rental Absolute nightmare experience. When we arrived at the airport to pick up the vehicle, (Fort Myers) of course they didn't have it available so they gave us 2 vehicles instead. During our trip one of the cars (Chevrolet Impala) started having troubles starting so of course on the day we were to head to the airport the car would not start. I called road side assistance from our agreement and they said they would come out and get the car. No one seemed to care that we had to find a new way to the airport.... read more