Hertz Car Rental

Gary B 

on BBB

3 years ago

Google "Hertz smoking fee" and you'll find plenty of people that were charged $400 for a smoking fee when they do not smoke. These are news articles from large media companies. Not random faceless reviews. They got me too. I called them and all they do is blow you off. Was told I'd be sent pictures of the ash they found in the car. Never got them. It's because they don't exist. Called back to see why they never sent them. They changed the story and said they don't have pictures. Then a self-proclaimed supervisor said they'd ... read more

Amanda D 

on BBB

3 years ago

We rented a midsize for a quick road trip. They "gave us a free upgrade" to a less fuel efficient vehicle because they needed it taken where we were going. That cost us more. Then they charged us even more when a rock hit the windshield, which obviously was not our fault. I am not happy. 

Toni Y. 

on BBB

3 years ago

Hertz used to be the premier rental agency. I was very happy when I was able to rent from Hertz when I did corporate travel. No more! I prepaid a rental for around $150 for a compact car in Florida but needed to cancel due to my trip being canceled. There were Covid concerns as well as an impending snow event here (BWI). I canceled prior to 24 hours from pickup. The cancellation fee was $100 out of my $150 rental! Are you telling me that they won't be able to rent that car for more?! What a rip-off. No more Hertz for me! I c... read more

Nikki 

on BBB

3 years ago

I live down in Florida and I tried to make a reservation for 3 days and redeem my 800 Reward points and was LIVID to find out that they aren't there anymore. The agents are idiots and don't have anything to say but "I apologize". This has been escalated for a second time with no results and i'm still unable to make my business meeting in Atlanta next week 01/20/2022. A whole BS show. Very disappointed with Hertz and will not use them again. I've used them for ALL 5 rentals and to not have my points from it IS LIKE ROBBERY 

Yale W 

on BBB

3 years ago

Horrible experience with Hertz. They changed my requested vehicle without my consent. They added services I did not request. I will never use them again and I will warn family and friends to steer clear of this unscrupulous company. 

Helene H 

on BBB

3 years ago

I rented a car from Hertz in Chicago for a family funeral. When I returned it at a "leave the keys in the box drop off", a few days later charged me $400 for a cleaning fee. They said there was dog hair all over car. I don't even own a dog nor was there any animal in car. I went to a funeral. I called them and they sent me pictures of some car with dog hair. They still charged me. I called again and said that was not my car on return and they dropped it down to $100. That was all they said they could do. Still, an additional... read more

John V 

on BBB

3 years ago

Absolutely the worse customer service. After many years of being a Gold member I have tried 11-times to get a rental receipt only to be totally ignored. Go to the website and it says call. When I call it tells me to go to the Hertz website! 

Mar H 

on BBB

3 years ago

Hertz customer service can not provide customers with the correct information or a resolution of rental issues. The employees at 3323 North Military Hwy, Norfolk Virginia, and the employees at Norfolk International Airport are terrible. Unset business practices, employees don't know the company policies. Do not rent from Hertz!!! 

Mark G 

on BBB

3 years ago

Hertz would not talk to me on the phone so I had to try and extend my rental online for one day because my flight was cancelled. It was a $48 rental and they wanted to charge me $360 for one day extension. I had to drive to Houston Hobby to turn in the car and rent another for one day. Luckily, the representative behind the counter was able to extend the rental without starting over with a new contract. Shameful business practices.