Hertz Car Rental

Patrick K 

on BBB

3 years ago

February 4th I was needing my Rewards points #, I went to Hertz web Site and it was down at the time, I called the Number and all it was, was voice automated. Every option that I choice to get to agent lead me to an dead end, once I selected 0 to try speak to someone, it told me that was a not an option to select the other options which I was not looking for then hung up. I called 3 more times to see if it would be the same result and it was. All I wanted was to speak to a agent about my Rewards points. Sometimes voice autom... read more

James B 

on BBB

3 years ago

Dec. 2021 in IL: It seems Hertz has an inherent practice of charging a "towing charge" on the final invoice, hoping to pass it on to the insurance companies. I made the rental as an open end rental, because my car was in the shop and I did not know when it would be completed; the Hertz agent was aware of this. However, during my rental time I received several calls from Hertz saying my rental was overdue and they were going to Repo it. Every time I immediately called both Hertz Corp, and the local office who assured me the m... read more

marius k 

on BBB

3 years ago

I make a reservation on February 1st. today I was there to pick up the van I rented and guess what? They said they have no vans, but in the parking lot I saw about 20 vans. I ask them why nobody contact me to let me know about that if they have no vans to gave me the chance to find another car somewhere else and those incapable people from the Hertz office from Buford GA, didn't even bother answer my question. I should have the option for zero stars because one star is too much for them. Please...everybody be advice.....avoi... read more

Holly S 

on BBB

3 years ago

Do not rent from them! They added a second driver and drove up the bill after being told specifically that there was not another driver and don't add it. They then charged for a toll that did not occur. It was not driven on the tollway not did we drive though any toll booth. The counter person would not change anything. Would not even consider it. This is the 2nd bad experience with the same location. The 1st time it was returned after 1 day due to covid and a canceled trip. They proceeded to charge us for the entire length ... read more

Amber S 

on BBB

3 years ago

I was put into a vehicle that stunk of smoke. They told me they had nothing else. Their manager screamed at me on the phone while I was 9 months pregnant! 

Daniel H 

on BBB

3 years ago

I had rented a car at New Orleans Airport for one day, I had left the car at the car return area and the gal at the booth told me to leave the keys and agreement and she would check it in. I proceed to take the bus to the terminal and flew back home. They have charged my credit card over $2,500.00 and have not returned it. 

Velma M 

on BBB

3 years ago

I rented from Hertz in Stockton,CA for a year straight while building my credit to purchase a vehicle. The whole year of 2019 I stayed a loyal customer. I was even upgraded into the presidents circle because of all the money I put in throughout the year until I went to return my vehicle and soon after had a problem. After turning in my vehicle, I received my receipt of transaction clearing. The car was dropped off at its location. I later had a call from vehicle control asking if I still had the car. I told them no, and they... read more

Nathan C 

on BBB

3 years ago

First and last time renting from them. From the first day it has been a nightmare. I was told delivery was available, but after three days of runaround with customer service, I gave up and picked the rental up myself. When I got to the branch location, they no longer had my reservation. The car I was given had less than a quarter tank of gas. When I went to put gas in, the latch would not open and had to be pried. Windshield fluid reservoir was empty, but didn't matter because the sprayers didn't work for either the front or... read more

Dmitry K 

on BBB

3 years ago

I made a reservation for the period from 11/02 - 11/06. My driver license expiration date was 11/05/2021. Called Hertz support to double check if I still can pickup the car. After twice check, support agent assure me that everything is fine and I still can rent a car. Of course when I've arrived to the pickup location they said NO, and they have no care that someone from the Hertz support confirm me it. So I have to make new same day reservation with another company and pay over 300$ more for the same period. The funniest th... read more