Hertz Car Rental

John B. 

on BBB

3 years ago

Due to the limit of characters, the full story was unable to be posted. We waited in line. I had my credit card ready (we prepaid but for the deposit) and my ID and confirmation number. We are told they don't have any cars to get to the front, even though I booked weeks in advance. He tells me I can wait 3-4 hours and they should have a car ready. Please note that it's 9:30 at night, and we have a 2-hour drive to our hotel. Given no other choice, I agree and pass him our credit card. The guy refuses to use the card as it ... read more

Andrew P 

on BBB

3 years ago

While visiting in Florida, I became ill and was diagnosed with Covid. Due to the severity of my illness, and the need to protect others, I had to change my rental car return. My wife returned the rental car a day early, yet we were charged several hundred dollars more because she had to return it to a different airport. We had to change our stay from an oceanfront hotel, and stay with friends close to medical care facility. Recently, we were told we should not have been penalized for being quarantined due to Covid. However, ... read more

Glenitda G 

on BBB

3 years ago

The absolute worst! I Returned a rental the beginning of January 2022. It was paid for through a claim while my vehicle was in the auto body shop. Was told a 50.00 deposit would be held ONLY! My account is still be credited and debit every week since I turned this rental in. My cc has just been charged again for $108 today! I was sent certified letters about having the car and not paying for it! Clearly it WAS an accident CLAIM! I have been harassed the entire rental process to the point that now you are playing with my bank... read more

Magdalena B 

on BBB

3 years ago

the worst ever, costumer service non existent manager April S****** just awful, didn't care abut client but her house yes her house didn't make any sense DO NOT RENT FROM THEM NOT WORTH THE HASSEL  

Rae R 

on BBB

3 years ago

Terrible customer service at all levels. Flight was moved due to winter storm Landon. Couldn't rebook online. Couldn't contact anyone at the local level to let them know of the change in arrival date because the local phone rerouted to the main corporate line. Main corporate line said there was a 5% charge--ridiculous!! Not willing to pay 5% of the $2,000 already spent on the rental. We sent a message to Hertz via the form submission at the Hertz website on Feb 3rd and received an automated response. We did not receive an ac... read more

Jonathan S 

on BBB

3 years ago

Horrible company do not use them ever I wouldn't even let my worst enemy rent from hertz and I heard now they are having people arrested for stealing cars that they legally rented and returned paid in full 

Tash H 

on BBB

3 years ago

I rented a car from hertz through Uber Eats. Paid on time Every Week!!! My mom passed away a couple weeks ago and I asked them to give me 2 weeks to catch up because of the passing of my mom and they agreed to give me the 2 weeks, before those 2 weeks was up they sent a tow truck to pick up the car and I knew nothing about it, not even the location where I picked it up from knew about this, the tow truck guy was very nasty to me and handled the car very roughly!! I asked this company for 2 weeks to catch up and they told me ... read more

Anna K 

on BBB

3 years ago

ZERO stars if I could. This was absolutely the most disgusting rental car I have ever seen. We rented a suburban to travel with my husband, 2 kids and in-laws from Orlando to Santa Rosa, FL. This was during Covid so all of the cars except ours had a sticker on the window indicating they had been cleaned and sanitized. Ours did not. As my husband was driving to pick us up at the hotel, he noticed a weird smell but couldn't see anything right away. When he picked us up my kids started to get into the back seat and it was COVER... read more

RACHEL L 

on BBB

3 years ago

I picked up my car in Cancun Mexico alone at 230am February 3rd 2022. The car I was given was squeaky and would not go into reverse properly or without a fight. It was a dangerous car. I made it to my destination and spent half of the next day exchanging the vehicle. I contacted customer support on February 11, 2022 to be offered a gift certificate for hertz. I declined and asked for different compensation because I hardly ever rent cars and am not sure how I feel about hertz. She told me she couldn't do that so I asked for ... read more